Remote Access Help

Installation Help If you are setting up remote access on a device for the first time or configuring a new device, please click on the icons below for downloads and instructions.
	For use on CCF devices that are managed by IT personnel.

If you are experiencing issues with Citrix Workspace for Windows...
Complete the following three step procedure:

1. Run the tool (refer to Receiver Clean-Up Utility) to clean-up a corrupt or previous installation of Citrix Receiver.
   Note: If using Windows, check in Control Panel > Programs and Features or Add/Remove Programs that the Citrix Receiver software is no longer present.
2. Restart your computer.
3. Download and install the latest Citrix Workspace ----- Legacy Win7 Citrix Workspace.

I am unable to connect to my work PC with Remote Access...

In order to gain access to use Remote Desktop, access must have been requested by: 

1. Selecting the Remote Desktop option in your Remote Access service request, or
2. Submitting a “Lifecycle User Account” service request in 4Help and selecting the option for Remote Desktop

Once your request has been completed you can connect using the instructions below.

Please Note: instructions may vary depending on which version of Windows you have.

1. Launch Remote Desktop Connection by going to Start > All Programs > Accessories > Remote Desktop Connection.
2. Type your computer name (or IP address) in the Computer text box and click connect.
3.  Enter your username (cc\username) and password when prompted.