Introduction - Michael McMillan

At Cleveland Clinic, we are committed to providing the highest quality services and outcomes while focusing on value for our customers.  This month, President Obama specifically mentioned Cleveland Clinic, stating that “…the Cleveland Clinic…can offer the highest quality care at costs well below the national norm.”  Despite the fact that healthcare reform discussions can spark significant debate, there is no debating the fact that patients, employers and patients want value in the care they receive.  Due to our group practice model and Institute structure, which are supported by a world class electronic
medical record and Secure Online Services, Cleveland Clinic is consistently
able to deliver on our promise to provide value in the care and patient experience we provide.

Please enjoy the Summer 2009 issue of Speaking of Specialty Services. 
As always, we welcome your feedback.

Sincerely,
Michael McMillan
Executive Director,
Market and Network Services,
Cleveland Clinic