J. Michael Henderson, MD

Chief Quality Officer

Cleveland Clinic

Dr. Henderson is Chief Quality Officer for the Cleveland Clinic Health System. He started the Quality and Patient Safety Institute in 2005, which coordinates the content experts in Accreditation, Quality Public Reporting, Clinical Risk Management, Infection Prevention and Quality Performance Improvement to support the local implementation of improvement in these areas in Cleveland Clinic Hospitals and Institutes. Dr. Henderson is a surgeon: he graduated from the University of St. Andrews and trained in Edinburgh, Scotland. He came to

Emory University in Atlanta in 1978 and moved to Cleveland Clinic in 1992 as Chair of General Surgery and Director of The Transplant Center. His clinical interests are in liver, pancreas and transplant surgery, areas in which he developed an international reputation and had NIH funding.

Dr. Henderson believes that quality is built by coordinating teams that include all caregivers from the clinical frontline, content expertise, and performance improvement to reduce variability. The goal he sets for this team is to keep to the basics, always seek to eliminate harm and improve patient outcomes in context of a good patient experience. Implementing this approach, Dr. Henderson is driving goal-oriented quality improvement as a key contributor to creating value.