 |
| How do I make a medical
or second opinion appointment? |
|
|
Appointment specialists in the International Center
are available to schedule medical or
second opinion appointments. Patients can specify the specialty
or physician they wish to see, or simply describe their medical situation
and be assured that they will be scheduled with the most appropriate
physician for their needs.
| What
services does the International Center offer? |
|
|
The Cleveland Clinic’s International Center
offers a variety of services to help you during your visit. There
is no charge for these services, which include:
| • |
Scheduling medical
appointments at the Cleveland Clinic |
| • |
Confirming and rescheduling airline reservations |
| • |
Arranging transportation from the airport to
the Clinic or around Cleveland |
| • |
Making hotel or housing arrangements in Cleveland |
| • |
Assisting with financial transactions |
| • |
Providing an interpreter for medical appointments |
| • |
Translating pertinent medical records |
| • |
Arranging leisure activities for the family |
If we may help you in any way or answer any
questions, please contact us:
Phone: (216) 444-6404
Fax: (216) 444-0266
Email: [email protected]
| When
should I arrive at the Cleveland Clinic? |
|
|
The International Center is open from 7 am to 6
pm Monday through Friday, however there is 24 hour “on call”
service available for emergencies. The International Center is located
on the 3rd floor of the Intercontinental Hotel and Conference Center located on Carnegie Avenue; enter from East 100th Street just north of Carnegie. See the map of the Cleveland Clinic campus for more information.
If you arrive at the Cleveland Clinic on a weekday,
please come to the International Center immediately. If you arrive
on a weekend, stop in as early as possible on Monday morning to
register. You must be registered prior to any appointments, and
we will verify your medical appointment schedule and discuss whether
any special precautions (such as fasting) must be taken before testing
or surgery can be done.
| How
do I make an outside telephone call from Cleveland? |
|
|
Making a phone call in the U.S. is easy. All phone
numbers have ten digits, three which indicate the geographic area
where the telephone is located (area code), and seven which belong
to the home or business.
If you need help with local, long-distance or
international calls, call the AT&T Language Line service at
1-800-628-8486*. The call is free, and an operator will help you
in your native language.
* You must use an international
800 access code when dialing from outside the United States
of America.
Local (Cleveland area) Calls
Cleveland has three area codes: 216, 330 and
440. The Cleveland Clinic is located within the 216 area code. When
dialing a phone number from the Clinic, be sure to check the area
code. If it is 216, only the last seven digits are needed. If it
is 330, 440 or any other area code, all ten digits must be dialed.
Long-Distance Calls
Any phone number with an area code other than
216, 440 and some 330, is considered long-distance. You will be
charged for the call. When dialing a long-distance number, first
dial 1, then the area code, then the seven-digit number.
Calls to area codes 800*, 877* and 888* are
free.
* You must use an international
800 access code when dialing from outside the United States
of America.
International Calls
Calls to Canada, Puerto Rico, the Dominican Republic
and most other Caribbean countries should be dialed like a long-distance
call, using 1, the area code and the seven-digit number.
To call another country, dial 011 for an international
line, then dial the country code, city code and phone number. You
can find a list of country and city codes within the first few pages
of any U.S. telephone book (white pages).
If you have an international calling card, please
refer to the back of the card for instructions.
| What
is the best way for my family to get a message to me when I
am a patient in the Cleveland Clinic hospital? |
|
|
The best way to reach a patient at the Cleveland
Clinic is to call (216) 444-2000 and ask for the patient’s room.
An English-speaking operator will be able to connect you. If you do
not speak English, call the International Center at (216) 444-6404
and an interpreter will be glad to assist you with the call or the
message. The International Center is open between the hours of 7:00
a.m and 6:00 p.m from Monday through Friday.
| How
do I mail packages and letters? |
|
|
The front desk at your hotel will be happy to assist
you in mailing packages and letters by express mail.
| What
are the taxes and tipping customs? |
|
|
Local sales tax is 7 percent on most purchased
items, including food served in restaurants.
Tipping is used to show appreciation for a service
rendered. A tip of 15-20% of the final bill before tax is expected
in most restaurants and for room service. It is not included unless
stated on the menu and the bill.
If you have any questions about whether or not
tipping is appropriate in a particular situation, please ask at
the International Center.
| Where
are the local houses of worship? |
|
|
Cleveland is host to houses of worship for all
denominations. Those listed below are located relatively close to
The Cleveland Clinic. For any denomination not listed, please call
our Pastoral Care office at (216) 444-2518.
|
Buddhist
Cleveland Buddhist Temple
1573 East 214th Street
Call 692-1509 for information
Coptic Orthodox
St. Marks Coptic Church
2100 East Pleasant Valley Road
(216) 642-7691
Mass: Sundays 8:30
Eastern Rite Catholic
St. Maron Church (Arabic language)
Carnegie Avenue
(216) 781-6161
Mass: Sunday 9:30 & 11:00 am
St. Elias Byzantine Melkite
Church (Arabic language)
8023 Memphis Avenue
(216) 661-1155
Mass: Sunday, 10:30 am
Greek Orthodox
Sts. Constantine and Helen Cathedral
3352 Mayfield Road
932-3300
Services: Sunday, 9:15 am
Islamic
Islamic Center of Cleveland
6055 West 130th Street
Call 362-0786 for information
Uqbah mosque Foundation
2202 Stokes Boulevard
(216) 791-8411
Jewish
The Temple (Reformed)
1855 Ansel Road
831-3233
Services: Friday, 5:30 pm
Taylor Road Synagogue
(Orthodox)
1970 South Taylor Road
321-4875
Services: Saturday, 8:50 am
|
|
Protestant
Trinity Episcopal Cathedral
2021 Euclid Avenue
771-3630
Services: Sunday, 8 am and 10:30 am; Tuesday and Thursday,
12:10 pm
Euclid Avenue Congregational
Church
9606 Euclid Avenue
791-5200
Services: Sunday, 11 am
East Mt. Zion Baptist
Church
9990 Euclid Avenue
231-0408
Services: Sunday, 8 am and 10:45 am
Church of the Covenant
Presbyterian
11205 Euclid Avenue
421-0482
Services: Sunday, 10 am
First English Lutheran
Church
2419 Euclid Heights Boulevard
721-0476
Services: Sunday, 10:30 am
Epworth-Euclid United
Methodist Church
1919 East 107th Street
421-1200
Services: Sunday, 11 am
Roman Catholic
Hallinan Catholic Center
11303 Euclid Avenue
421-1522
Mass: Sunday, 7 pm (Call first)
Holy Rosary Church
12021 Mayfield Road
421-2995
Mass: Sunday, 8:30 am, 11 am, 8 pm; Saturday, 5 pm
Conversion of St. Paul
Church
4120 Euclid Avenue
431-8854
Mass: Sunday, 11:30 am
Holy Rosary Church
12021 Mayfield Road
(216) 421-2995
Mass: Sunday, 11:00 am, 8:00 pm
Seventh Day Adventist
Glenville Seventh Day Adventist Church
737 East 105th Street
541-6200
Services: Saturday, 11 am
Syrian Antiochian
St. George Orthodox Church (Arabic
language)
West 14th Street
(216) 781-9020
Mass; Sunday, 9:30 am
|
Services at the Cleveland Clinic
A chapel is located in the main hospital lobby (area H). In addition,
a Muslim prayer room is available at the Guest House, in Room 421.
These are always open.
The following scheduled services are held in the chapel:
| Christian Wednesday: |
12 noon |
| Protestant Sunday: |
11 am |
| Catholic Sunday: |
12 noon (Bunts Auditorium)
Monday, Tuesday, Thursday, Friday: 12 noon
Wednesday: 7:40 am (Communion) |
| What
are U.S. business hours? |
|
|
Most offices and professional businesses operate
Monday through Friday from 8:30 am to 5 pm Shopping malls and other
retailers are usually open from Monday through Friday from 10 am.
to 9 pm; Saturday from 9 am to 6 pm; and Sunday from 12 noon to 6
pm. Restaurant hours vary widely. To be sure that the establishment
you wish to visit is open, we suggest you call them before you leave
your hotel.
| What
are the major U.S. holidays? |
|
|
The following holidays are officially recognized
by the U.S. government. As a result, most government offices, financial
establishments and schools are closed. On some holidays, businesses
and restaurants may be closed as well.
January 1: New Year’s
Day
Third Monday in January: Martin
Luther King Jr. Day
Third Monday in February: Presidents’
Day
Last Monday in May: Memorial
Day
July 4: Independence
Day
First Monday in September: Labor
Day
Second Monday in October: Columbus
Day
November 11: Veterans’
Day
Fourth Thursday in November: Thanksgiving
Day
December 25: Christmas
Day
| What
is the City of Cleveland like? |
|
|
The Cleveland Clinic campus is near University
Circle, Cleveland’s largest cultural center, which has a large
concentration of museums, cultural activities and churches. Cleveland
is the home of many concert arenas, theaters, restaurants, and professional
sporting events. Teams include the Cleveland Cavaliers (basketball),
the Cleveland Browns (football), the Cleveland Indians (baseball),
the Cleveland Lumberjacks (hockey), and the Cleveland Crunch (soccer).
Many colleges and universities are located in the
region, such as Case Western Reserve University, Cleveland State
University, and John Carroll University.
The Cleveland Clinic is located near downtown Cleveland.
It is approximately 3 miles and is accessible by taxi cab. Visit
the Cleveland
web site for more information.
|
|
