 Common
Questions
Where is the Cleveland
Clinic Heart and Vascular Institute located?
The Heart and Vascular Institute is
located in Cleveland, Ohio, just east of downtown Cleveland. The Cleveland
Clinic medical campus comprises buildings that are coded with letters
of the alphabet. The Cardiology and Cardiothoracic Surgery practices primarily occupies buildings F and G. Vascular Medicine and Vascular Surgery is located in Building S. Preventive Cardiology is in the Walker Center, Building C.
You may locate these buildings on our campus
map.
What is the mailing
address for the Cleveland Clinic Heart Center?
You may forward correspondence
to the Heart Center Resource and Information Center at:
Heart Center Resource and Information Center
The Cleveland Clinic
Foundation
9500 Euclid Avenue
Desk JJ55
Cleveland, Ohio 44195
To obtain a specific mailing address or phone number for a physician or desk, you may call the Cleveland Clinic Foundation at 1-800-223-2273, extension 42000.
How do I contact
the Heart Center by phone?
For questions or more information, you may contact us by email, using the Contact Us Form. You may also call the Heart Center Resource and Information Center Nurse at 216/445-9288 or toll-free 866/289-6911. Webmail and phone calls are answered between 8:30 am to 4:00 pm on regular business days. We would be happy to help you.
How many physicians
are on staff?
The Heart and Vascular Institute has
over 100 physicians involved in the medical and surgical treatment of
patients.
How do I get in touch
with a specific doctor at the Heart Center?
It is necessary for
us to assess your current medical condition before recommending a Heart
Center physician for your consultation or treatment. You may check out
Our Doctors
or call our Heart Center Information and Resource Center toll-free at 1-866-289-6911 or locally 216/445-9288 to help you evaluate
your medical needs.
What specific treatment
services are available at the Heart Center?
Our website includes
a wealth of information about our services. We recommend that you begin
with the About Us
and then use our Heart Guide
to learn more about your specific condition.
I am not sure if
I am a candidate for heart surgery, is there someone I can talk to?
The Heart Center Resource and Information Center nurses are happy to answer questions
about:
- How to come to
the Cleveland Clinic for heart surgery;
- Second opinions
regarding heart surgery; and
- Who is a candidate
for the unique and innovative heart surgeries at the Cleveland Clinic
Foundation.
Call toll-free at 1-866-289-6911 or locally 216/445-9288. Phones are answered 8:30 am to 4:00 pm on regular business days.
How can I get a second opinion?
 If
you would like to come to the Cleveland Clinic for a second opinion, please
call the Heart Center Information and Resource Nurse, toll-free at 866-289-6911.
She will help you make an appointment to see the correct specialist to
evaluate your condition. You will need to bring your prior medical records.
Click
here to learn what information will be needed on your visit. For patients
who cannot travel to Cleveland but would like a second opinion from a
Cleveland Clinic physician, The Cleveland Clinic offers specialist consultation
and second opinions using the Internet. The service, e-Cleveland Clinic,
provides online second opinions for patients with life-threatening and
life-altering diagnoses. To learn more, see the e-Cleveland
Clinic Fact Sheet (opens a new window).
How do you transfer a patient to the Cleveland Clinic Foundation Heart Center?
If you are a physician, click here.
If you would like a family member transferred from a hospital to the Cleveland Clinic Heart Center, please have the attending physician at the current hospital follow the following directions:
Cardiology patients: Call Patient Access Services at 216/444-8302 or 800/553-5056. This is a direct-access, 24-hour phone line for physicians with patients who need to be transferred from their hospitals to our facility.
Surgery patients: Call our Nurse Practice Managers at 216/444-2200, beeper 25190 or 800/223-2273, beeper 25190 (outside of the Cleveland area) between the hours of 7am and 5pm (eastern standard time), Monday through Friday. At other times, you may call Patient Access Services at 216/444-8302 or 800/553-5056
Does my insurance
cover care at the Cleveland Clinic Heart Center?
The Cleveland Clinic participates with most major medical insurance programs. See http://cms.clevelandclinic.org/fhc/body.cfm?id=77&oTopID=77 for information on insurance plans accepted by the Cleveland Clinic. Coverage limitations are dependent on individual group contracts. Therefore, you should contact your insurance provider directly to learn the specifics of your coverage at The Cleveland Clinic. Your insurance representative is the best person to inform you of the level of coverage you will have as a patient here.
Please call:
- Cardiothoracic Surgery Patients
- 216/445-0430 (long distance, call 800-223-2273 ext 50430)or
- Cardiovascular
Medicine Patients - 216/444-9434 (long distance, call 800-223-2273 ext
49434)
- Vascular Surgery Patients - 216/444-6001 (long distance, call 800-223-2273 ext
46001)
What should I do
if I have Billing or insurance related problems?
- Contact the telephone
number listed on your billing statement.
- Please have your
Cleveland Clinic history number and billing statement available.
- If the representative
at that number is unable to solve your problem, request the supervisor
for that department.
- If you need further
assistance, contact the customer service area of Patient Financial Services
at 216/445-6249 (long distance, call 800-223-2273 ext 56249) .
What are my rights
and responsibilities as a patient?
See
Patient's Rights and Responsibilities
How do I get a copy of my medical records from the Cleveland Clinic?
Click here to get a copy of our Medical Release Authorization Form. You will need to sign and fax or mail this form back to Health Data Services. The address and phone numbers are located on the form. Normal processing time is 7-10 business days, depending on the availability of the medical record.
How do I get more
information about heart topics?
If you have not found
what you are looking for while browsing this site, you can try:
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