Cleveland Clinic Employee Healthplan

pebblesupport

 

Pebble Support

Battery Life, Replacements, More Information  

 

How long will the Pebble battery last?

The replaceable CR2032 battery will typically last 6 to 12 months, based on your activity level.  The battery that came with your Pebble may need to be replaced within 6 months.  A spare battery was included with your Pebble when shipped from Shape Up and Go.

 

How do I know how much Pebble battery life is left?

When the Pebble display is activated, the lights will be green if the battery is good or red if the battery needs to be changed.

 

Where can I buy a new Pebble battery?

The CR2032 battery can be purchased at most drug stores, the Cleveland Clinic Wellness stores at main campus and the Lyndhurst campus, as well as at all community hospital gift shops.

 

How do I change my Pebble’s battery?

The Pebble was designed for easy battery replacement. To change the battery, follow these directions:

  • Twist the cover slightly counterclockwise to unlock.

  • Gently remove the back cover.

  • After opening the Pebble, you’ll see a pry point in the top corner. Use either the tab on the end of the clip or a small screwdriver to remove the old battery.

  • Wait 60 seconds and then insert the new battery under the metal tab with the + side facing you.  Be careful not to bend the metal tab that holds the battery in place.

  • Turn the Pebble over and you will see a sequence of green lights that turn on and off in a clockwise direction, ending with 1 green light.  This indicates the Pebble is working properly.

  • Replace the clip and the back cover and turn clockwise to lock the case.  Make sure the end of the clip fits securely in the Pebble’s groove.

You can also watch this video to learn how to replace a Pebble battery

 

What happens if I lose or damage my Pebble?

You can order a replacement Pebble from Shape Up & Go!, but you will be charged the cost of the Pebble plus shipping and handling.  The total cost of replacement would be approximately $35.  To re-order a pebble, when you log in to the Shape Up & Go! site, click on "Settings" at the upper right.  Scroll down the page to order a new Pebble and/or a personal sync point.

 

Whom do I contact with additional questions?

For technical issues with your Pebble please email support@shapeupandgo.org

 
 
 
 
 
 

 

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