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News from EHP

EHP members: Watch mail at home for letter verifying dependent eligibility

Author: Employee Communications/Thursday, October 16, 2014/Categories: News

Rate this article: 4.5

The Employee Health Plan (EHP) periodically takes steps to ensure that dependents enrolled in the EHP meet the plan’s eligibility guidelines for coverage.

You should receive a letter from the plan in your mail at home this week. The letter will include:

  • a list of your current covered dependents;
  • details on who is eligible for EHP coverage; and
  • instructions on how to make any necessary changes during BeneFlex Open Enrollment running through Nov. 7. 

If you have questions about the letter, please call EHP Customer Service Monday–Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or toll-free at 866.811.4352.

 

EHP members: Healthy Choice deadline is Sept. 30

Author: Employee Communications/Wednesday, September 24, 2014/Categories: News, Need to Know

Rate this article: 2.8 Sept. 30 is the annual deadline for meeting Healthy Choice program goals — when the Health Visit Report Form and all necessary health and participation data must be on file with the Employee Health Plan (EHP).
Healthy Choice participants, including spouses and domestic partners in the program, need to meet the following requirements by that date:
  • Submit a Health Visit Report Form if you were notified by letter this past January to get the form to the EHP office. You can send the form by fax at 216.448.9053, or mail it to Employee Health Plan, 29050 Aurora Road, Solon, OH 44139.
  • Submit your documented weight, lab work, etc. to your nurse care coordinator if you’re participating in a coordinated care program for asthma, diabetes, weight management, hypertension or hyperlipidemia. Keep in mind that even if your most recent health information is available via MyChart, it’s your responsibility to confirm with your nurse care coordinator that it’s there.
  • Take a cotinine test if you joined the smoking cessation program through the Tobacco Treatment Center by March 31, 2014. To schedule the test, call the Tobacco Treatment Center at 216.444.8111.

Note: The Employee Walk-In Clinic in H18 on main campus is available for employee weigh-ins — and no co-pay is necessary if you're an EHP member. The Walk-In Clinic is open Monday–Friday, 7 a.m.–7 p.m. 
For more information about the program, visit the Healthy Choice page of the EHP website.

If you or your spouse or domestic partner have questions or need assistance, please call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352.

 

Reminder to EHP members: Healthy Choice deadline is Sept. 30

Author: Employee Communications/Tuesday, September 16, 2014/Categories: News, Need to Know

Rate this article: 4.7

Sept. 30 is the annual deadline for meeting Healthy Choice program goals — when the Health Visit Report Form and all necessary health and participation data must be on file with the Employee Health Plan (EHP).

Healthy Choice participants, including spouses and domestic partners in the program, need to meet the following requirements by that date:

  • Submit a Health Visit Report Form if you were notified by letter this past January to get the form to the EHP office. You can send the form by fax at 216.448.9053, or mail it to Employee Health Plan, 29050 Aurora Road, Solon, OH 44139.
  • Submit your documented weight, lab work, etc. to your nurse care coordinator if you’re participating in a coordinated care program for asthma, diabetes, weight management, hypertension or hyperlipidemia. Keep in mind that even if your most recent health information is available via MyChart, it’s your responsibility to confirm with your nurse care coordinator that it’s there. 
  • Take a cotinine test if you joined the smoking cessation program through the Tobacco Treatment Center by March 31, 2014. To schedule the test, call the Tobacco Treatment Center at 216.444.8111.

Note: The Employee Walk-In Clinic in H18 on main campus is available for employee weigh-ins — and no co-pay is necessary if you're an EHP member. The Walk-In Clinic is open Monday–Friday, 7 a.m.–7 p.m. 

For more information about the program, visit the Healthy Choice page of the EHP website.

If you or your spouse or domestic partner have questions or need assistance, please call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352.

 

EHP Members: Information to qualify for Healthy Choice is due Sept. 30

Author: Employee Communications/Thursday, August 14, 2014/Categories: News, Share This

Rate this article: 3.7

Sept. 30 is the annual deadline for meeting Healthy Choice program goals — when the Health Visit Report Form and all necessary health and participation data must be on file with the Employee Health Plan (EHP).

Healthy Choice participants, including spouses and domestic partners in the program, need to meet the following requirements by that date:

  • Submit a Health Visit Report Form if you were notified by letter this past January to get the form to the EHP office. You can send the form by fax at 216.448.9053, or mail it to Employee Health Plan, 29050 Aurora Road, Solon, OH 44139.
  • Submit your documented weight, lab work, etc. to your nurse care coordinator if you’re participating in a coordinated care program for asthma, diabetes, weight management, hypertension or hyperlipidemia. Keep in mind that even if your most recent health information is available via MyChart, it’s your responsibility to confirm with your nurse care coordinator that it’s there. 
  • Take a cotinine test if you joined the smoking cessation program through the Tobacco Treatment Center by March 31, 2014. To schedule the test, call the Tobacco Treatment Center at 216.444.8111.

Note: The Employee Walk-In Clinic in H18 on main campus is available for employee weigh-ins — and no co-pay is necessary if you're an EHP member. The walk-in Clinic is open Monday–Friday, 7 a.m.–7 p.m. 

For more information about the program, visit the Healthy Choice page of the EHP website.

If you or your spouse or domestic partner have questions or need assistance, please call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352.

 

EHP members: Important Healthy Choice deadline is March 31

Author: Employee Communications/Tuesday, March 25, 2014/Categories: News, Need to Know Rate this article: 2.4

That's the last day this year to enroll in a Coordinated Care Program — or to join a Cleveland Clinic-sponsored fitness center or Curves, or get your electronic Pebble device registered and start participating in Shape Up & Go! The March 31 deadline is nearly here, and you’ll need to meet it in order to save premium dollars in 2015.

You — and your spouse or domestic partner in the Employee Health Plan (EHP) — received a letter from the plan in January with instructions about how to qualify for the voluntary Healthy Choice program this year. It’s easy to start becoming eligible. But if you or your spouse or domestic partner have questions or need assistance, please call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352 as soon as possible.

For more information about the program, visit the Healthy Choice page of the EHP website.

 

There’s still time to qualify for Healthy Choice

Author: Employee Communications/Thursday, March 13, 2014/Categories: News

Rate this article: 4.2

You — and your spouse or domestic partner in the Employee Health Plan (EHP) — received a letter from the plan in January with instructions about how to qualify for Healthy Choice this year.

March 31 is the last day this year to enroll in a Coordinated Care Program — or to join a Cleveland Clinic-sponsored fitness center or Curves, or get your electronic Pebble device registered and start participating in Shape Up & Go! The deadline is coming up soon, and you’ll need to meet it in order to save premium dollars in 2015.

It’s easy to get started becoming eligible for the voluntary Healthy Choice program. But if you or your spouse or domestic partner have questions or need assistance, please call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352.

For more information about the program, visit the Healthy Choice page of the EHP website.

 

EHP members: March 31 is an important Healthy Choice deadline

Author: Employee Communications/Thursday, March 06, 2014/Categories: News

Rate this article: 2.1

It’s the final day this year to enroll in a Coordinated Care Program — or to join a Cleveland Clinic-sponsored fitness center or Curves, or get your electronic Pebble device registered and start participating in Shape Up & Go! The deadline is coming up soon, and you’ll need to meet it in order to save premium dollars in 2015.

You — and your spouse or domestic partner, if he or she is in the plan — received a letter from the Employee Health Plan (EHP) in January with instructions about how to qualify for Healthy Choice this year. The bottom line is you need to join, participate for six months and achieve your program goals by Sept. 30, 2014.

It’s easy to get started becoming eligible for the voluntary Healthy Choice program. Review your letter or check out this chart on the EHP site that summarizes next steps. If you still have questions or need assistance, don’t hesitate to call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352. 

 

Does your spouse or domestic partner have questions about Healthy Choice?

Author: doccom admin/Wednesday, February 26, 2014/Categories: News

Rate this article: 1.7 This year, Healthy Choice is also being offered to spouses and domestic partners, giving them the same great opportunity to take charge of their health. The personalized, annual Healthy Choice letter from the EHP was sent to all these members at home last month, outlining the information the health plan has on record and if additional information is required. The letter explains the steps to take to qualify for Healthy Choice and save the most premium dollars in 2015.

If you or your spouse have any questions about what to do next for Healthy Choice, check out this page of the EHP website.

And keep these deadlines in mind:

March 31, 2014: Final day to join a Cleveland Clinic-sponsored fitness center, Curves or a Coordinated Care Program — or to get your electronic Pebble device registered and start participating in Shape Up & Go!
Sept. 30, 2014: Deadline to meet Healthy Choice requirements — health visit report form and all necessary participation data must be on file with the EHP.

Members with questions about Healthy Choice can call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352.

 

EHP members: It’s easy to join a coordinated care program

Author: Employee Communications/Monday, February 24, 2014/Categories: News

Rate this article: 2.1

If your Healthy Choice letter from the Employee Health Plan (EHP) last month indicated you were diagnosed with one or more of these: high blood pressure, high cholesterol, asthma, diabetes, weight management or tobacco use — you still have time to start managing your condition and start earning lower EHP premiums.
 
Call the health plan’s Medical Management Department at 216.986.1050 or 888.246.6648 to get the facts about the coordinated care program for your diagnosis — and to join. This page of the EHP website and these FAQs provide additional details about how EHP coordinated care programs work.
 
And keep these Healthy Choice deadlines in mind:
 
March 29, 2013: Final day to enroll in a coordinated care program.
Sept. 30, 2013: Last day to meet Healthy Choice requirements; health visit report form and all necessary health and participation data must be on file with the EHP.
 
Take action soon: Don’t miss out on the opportunity to get healthier and save premium dollars.
 
If you have questions about the voluntary Healthy Choice Program, call EHP Customer Service Monday-Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or 866.811.4352. You can also refer to the chart on the Healthy Choice page of the Employee Health Plan (EHP) website for a quick overview of the program.

 

EHP members: Are you on track to qualify for Healthy Choice?

Author: Employee Communications/Thursday, February 20, 2014/Categories: News

Rate this article: 1.9 The letter you received from the health plan last month explains the steps to take in 2014 so that you’re eligible for the best premium-saving advantages next year. Your letter provides all the details based on your situation — and the blue chart on the Healthy Choice page of the Employee Health Plan (EHP) website also provides a quick overview. 
 
The bottom line is you need to satisfy all Healthy Choice requirements by Sept. 30, 2014. In general, that involves participating in a Physical Activity Program or a Coordinated Care Program for six months by that date. Members with a “healthy” diagnosis also have the option of participating in Shape Up & Go! and using the Pebble activity monitoring device for six months.
 
If you have questions about how to qualify, call EHP Customer Service as soon as you can. They are available Monday–Friday, 7:30 a.m.–3:30 p.m., at 216.448.0800 or toll-free at 866.811.4352.
 
Don’t miss this great opportunity to take charge of your health — and save money!

 

EHP members: Get answers to your Pebble questions

Author: Employee Communications/Thursday, February 13, 2014/Categories: News

Rate this article: 2.4

More than 20,000 Employee Health Plan (EHP) members participating in Shape Up & Go! to qualify for healthy Choice are already using their Pebble activity monitors. The Pebble is helping them track at least 100,000 steps or 600 exercise minutes automatically every month, so they no longer have to manually record steps or minutes online.

With all the Pebbles now in use, lots of questions are coming in to Health Plan Customer Service—and they wanted to share a few below for the benefit of all members. View a full list of periodically updated Pebble FAQs on this page of the Employee Health Plan website.

Q: When I receive my Pebble, should I make sure it is linked to my Shape Up & Go! account?
A: Yes. When you receive your Pebble in the mail, we recommend that you take a few minutes and make sure the device is linked to your Shape Up & Go! account. This page of the health plan website explains how to do that.  

Q: How does my physical activity from using the Pebble get uploaded?
A: You can upload your steps or minutes by wearing your Pebble and walking within 100 feet of any Cleveland Clinic wireless access point—or “sync point”. That's it! You don't need to tap the Pebble or stop and wait for the information to upload. There are sync points at all of our hospitals, family health centers and administrative buildings. For a full list, click here. If you don't work at any of these locations, you may instead receive a personal sync point to upload activity via your work or home computer.  In addition, a spouse or domestic partner participating in Shape Up & Go! will receive a personal sync point to use with a home computer. If your spouse or domestic partner received a personal sync point—but you didn’t—you can also use his or hers to upload your data.

Q: How long does it take for data uploaded from the Pebble to show up in my Shape Up & Go! account?
A: Usually about 15 minutes—unless there are server issues at Shape Up & Go!  These issues are infrequent, but they can delay the way activity is uploaded. 

Q: How do I know for sure if my physical activity has “synced”?
A: If the lights on the Pebble are solid, there was a recent successful data sync. If the lights on the Pebble are pulsing, there are at least five minutes of activity to sync. Please note: If your pebble lights circle more than once after tapping five times, and data is not showing on your Shape Up & Go! account page, please contact Health Plan Customer Service at 216.448.0800.

Q: Does the Pebble re-set at the start of each new day?
A: Yes, although the Pebble can store up to approximately 21 days of activity data, at the start of each new day the internal clock resets the count to zero. So, if you worked out the previous evening and tap your Pebble at the end of the session, you’d see the activity recorded—but you would not see this workout time reflected after the clock has reset the next morning.

Q: How long can I go without walking past a sync point to upload my activity?
A: The Pebble stores approximately 21 days of activity. Then it will begin to overwrite the new activity information over the old.

Q: Why is the Pebble so different from my pedometer?
A: Most pedometers work by using a simple pendulum to count steps. Any slight movement will cause the pendulum to swing and count a step. Because of this, most pedometers are very inaccurate and can easily mistake small movements as steps.

If you need help with your Pebble or have additional questions about Healthy Choice, contact Health Plan Customer Service at 216.448.0800.

 

 

EHP members: Understand the instructions in your Healthy Choice letter?

Author: Employee Communications/Thursday, February 06, 2014/Categories: News

Rate this article: 4.5

Have you—and your spouse or domestic partner—reviewed the personalized letter the Employee Health Plan (EHP) recently sent to your home? It outlines what to do in 2014 to qualify for the best health plan premium opportunities next year. Following is a summary of the basic instructions for each of the three kinds of letters sent to members.  

  • Did your letter indicate a diagnosis of one or more of these: high blood pressure, high cholesterol, asthma, diabetes, weight issues or tobacco use? Then:

    - Join a Coordinated Care Program by March 31, 2014

    - Meet program requirements for six months by Sept. 30, 2014

  • Did your letter say you were diagnosed as “healthy”? Then:

    - Join a Cleveland Clinic-sponsored fitness center, Curves or Shape Up & Go! by March 31, 2014.

    (Members who participate in Shape Up & Go! will need to wear a Pebble electronic device to track at least

    100,000 steps or 600 physical activity minutes a month for six months by Sept. 30, 2014.)

  • Did your letter say the health plan needs more medical information about you? Take these steps:

    - Schedule an appointment with your healthcare provider so he or she can fill out a Health Visit Report Form

    that came with your Healthy Choice letter

    - Have the form completed by a licensed healthcare professional (MD, DO, NP, PA).

    - Return the form to the health plan to get your data on file. (Use the fax number or mailing address on the form.)

    Whether you’re diagnosed with a chronic condition or as “healthy”, follow the instructions above and take note

    of the deadlines. 

 

Still have questions about what to do next? Get more details on the Health Plan website or contact the Health Plan Customer Service team at 216.448.0800 (toll-free at 866.811.4352).

 

 

EHP members need to complete the annual COB process

Author: Employee Communications/Thursday, January 23, 2014/Categories: News

Rate this article: No rating If you have Employee Health Plan (EHP) coverage, you are required to complete the Coordination of Benefits (COB) process when you enroll for the first time and early in the first quarter of each new year. You’ll receive a notice about the COB process in the mail at home within the next week or so, along with other health plan information.

You can complete the process in one of three ways:
  • Use the website of the EHP’s third party administrator, Mutual Health Services (MHS). If you prefer, access the MHS site without having to create a user ID and password via the HRConnect Portal. These instructions show you how.
  • If you complete this year's process using the MHS website by Feb. 28, 2014, you may be eligible to win an iPad Air! A drawing will take place March 14 and the winner will be notified shortly afterward. But please keep in mind: Multiple submissions will not increase your chance of winning.
  • Complete a hard copy of the COB form and send it to MHS using the fax number or mailing address on the form.
  • If you did not have other insurance coverage in 2013 or 2014, you can call MHS Customer Service at 800.451.7929. An automated phone system is available 24/7, or representatives are available Monday–Friday, 8 a.m.–5 p.m. EST.
The advantages of updating your COB information as soon as possible include:
  • Preventing the denial of claims for covered family members. (After the COB information is updated, denied claims will be reprocessed.)
  • Avoiding delays in scheduling medical appointments for members and their families — although the COB process does not apply to care received in an emergency department or to urgent care, such as for a broken arm, or to ongoing treatment such as chemotherapy, dialysis, nurses’ visits to check high blood pressure and diagnostic testing.

Questions? If you need more information about the annual COB process, call MHS at 1.800.451.7929. If you have health plan coverage questions, please call EHP Customer Service at 216.448.0800 or toll-free at 866.811.4352.

 

 

How to guide spouses, domestic partners about their Healthy Choice letter

Author: Employee Communications/Tuesday, January 21, 2014/Categories: Today, News, Leadership, Need to Know

Rate this article: No rating

Has your spouse or domestic partner asked you what to do now that they’ve received their Healthy Choice letter from the Employee Health Plan (EHP)?

This year, Healthy Choice is also being offered to spouses and domestic partners, giving them the same great opportunity to take charge of their health. The personalized letter from the EHP was sent to all members at home, outlining the information the health plan has on record and if additional information is required. The letter explains the steps to take to qualify for Healthy Choice and save the most premium dollars in 2015.

 

If you or your spouse have any questions about what to do next for Healthy Choice, check out this page of the EHP website.

 

And keep these deadlines in mind:

March 31, 2014: Final day to join a Cleveland Clinic-sponsored fitness center, Curves or a Coordinated Care Program—or to get your electronic Pebble device registered and start participating in Shape Up & Go!

Sept. 30, 2014: Deadline to meet Healthy Choice requirements—submit health visit report form and have all participation data on file

 

If you still have questions, call EHP Customer Service at 216.448.0800 or 866.811.4352.

 

EHP members: Need help uploading or confirming Pebble activity?

Author: Employee Communications/Thursday, January 16, 2014/Categories: Today, News Rate this article: No rating

Some members are already using the electronic Pebble device because they’re participating in Shape Up & Go! to qualify for the Healthy Choice program this year. They need the Pebble to track at least 100,000 steps or 600 exercise minutes every month. The device uploads physical activity automatically to the Shape Up & Go! site, so it’s no longer necessary to manually record steps or minutes online.

 

All you have to do is wear the Pebble and walk within 100 feet of any of the wireless access (“sync”) points installed across our organization. Learn how to get started using your Pebble, and get details on how to upload steps or exercise minutes and confirm that your physical activity is recorded accurately.

 

If you have questions, contact EHP Customer Service at 216.448.0800 (toll free: 866.811.4352) or email EHPwellness@ccf.org.

 

Healthy Choice letter, new ID card being mailed to EHP members’ homes

Author: Employee Communications/Thursday, January 02, 2014/Categories: News, Need to Know

Rate this article: No rating Over the next two weeks, members will receive a letter from the health plan at home with full, personalized instructions about how to qualify for the voluntary Healthy Choice program by Sept. 30, 2014. Spouses and domestic partners covered under the plan will additionally receive letters, since Healthy Choice is also being offered to them this year.

New EHP member ID cards are also being mailed to all members’ homes. Please replace your old card with this new one and keep it in a safe place.

Questions? Call Health Plan Customer Service at 216.448.0800 or 866.811.4352.

 

EHP members: Pebbles and pedometers measure activity differently

Author: Employee Communications/Thursday, January 02, 2014/Categories: News, Need to Know  Rate this article: 4.0

Some members already using the electronic Pebble device to qualify as “healthy” for the voluntary Healthy Choice Program this year have noticed that the Pebble records data very differently from a pedometer.

This is because the Pebble is a highly accurate activity measurement device that filters out non-step motions and tracks activity more reliably than a pedometer. The Pebble detects walking, running, biking, swimming and activity on exercise machines such as ellipticals and stationary bikes. It even records activities like gardening and house cleaning. There are many brands of pedometers on the market, and they have varying sensitivities depending on their make and model. Some even pick up random motions such as foot-tapping, which they may count as steps. Not so with the Pebble — it won’t record resting time of any kind.

For best results, the Pebble should be securely fastened and can be worn on the foot, waistband, belt or bra. View more Pebble FAQs here. If you have additional questions, please call EHP Customer Service at 216.448.0800 (toll free: 866.811.4352) or email EHPwellness@ccf.org.

 

EHP members in Shape Up & Go! can create new account, order Pebble now

Author: Employee Communications/Friday, December 13, 2013/Categories: News, Need to Know

Rate this article: No rating

Members of the Employee Health Plan (EHP) participating in Shape Up & Go! to meet Healthy Choice requirements in 2014 can do both right away. Each January, every Health Plan member receives a personalized letter outlining what to do over the next nine months to qualify for Healthy Choice. But members who were recently diagnosed as “healthy” can get started on 2014 program requirements now—by setting up the new Shape Up & Go! account and ordering the free electronic Pebble device they will need next year.

It’s easy to do both. From the Shape Up & Go! website, just click on “Sign Up Today” and follow the prompts.

  1. When you create a new Shape Up & Go! account, you will be asked to enter the member ID number on your health plan ID card that starts with “EHP”, as well as your date of birth. When you set up your new account, you may use your prior Shape Up & Go! username and password.

  2. When you order a Pebble, you will be able to verify your home address where the device can be mailed. All community hospitals, family health centers, administrative buildings and main campus will have enterprise sync points where caregivers can upload activity minutes or steps. If you work at another location, you may instead receive a personal sync point to upload activity via your work or home computer. Additionally, a spouse or domestic partner will receive a personal sync point to use with a home computer.

View this page of the EHP website to learn more about setting up your new account and ordering a Pebble. This announcement on how to qualify for Healthy Choice with Shape Up & Go! next year provides additional background—as do these Pebble FAQs.

If you have questions, please call EHP Customer Service at 216.448.0800 (toll free: 866.811.4352) or email EHPwellness@ccf.org.

 

 

EHP members: Factor in extra time to get prescriptions filled at our pharmacies

Author: Employee Communications/Thursday, December 12, 2013/Categories: News

Rate this article: 1.0 Over the past few weeks, some Employee Health Plan (EHP) members have been encountering delays and pricing errors when getting their prescriptions filled at Cleveland Clinic pharmacies. This is happening as a result of system issues being experienced by the prescription processing vendor that our pharmacies use.

For the time being, our pharmacies are asking EHP members to allow for at least 1-2 days when getting their prescriptions filled.

The vendor, CVS Caremark, apologizes for the inconvenience and assures us that they are working around the clock to correct the problems. They also inform us that any EHP members who were overcharged for prescriptions during this time will receive a refund directly from CVS Caremark after the issues are resolved.

 
 

 

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