Cleveland Clinic Employee Healthplan

Employee Health Plan address:

EHP Total Care
29050 Aurora Road
Solon, OH 44139

EHP Customer Service 216.448.0800

Toll-free number: 866.811.4352

Mail code for internal mailings: SCC13

Fax numbers:

EHP Main Fax: 216.448.9053
Eligibility (New Hire Audit): 216.448.9054
EHP Wellness: 216.448.9055

The Cleveland Clinic Employee Health Plan (EHP) Total Care Customer Service Unit is open Monday through Friday from 7:30 a.m. to 3:30 p.m. A trained representative is available to answer health plan benefit questions. The Cleveland Clinic EHP Total Care Customer Service Unit will be able to assist you with Medical, Behavioral Health/Substance Abuse, and Prescription Drug questions and issues. If you have questions regarding any other benefit coverage you must contact the Benefits Call Center at 216-448-0600.

The EHP Customer Service Unit is responsible for providing key information regarding Cleveland Clinic EHP Total Care benefits. You can contact us by:

Phone: 216-448-0800 or toll free at 1-866-811-4352
Fax: 216-448-9053
Email: cehpao@ccf.org
Mailing
Address:
Cleveland Clinic Employee Health Plan Total Care
29050 Aurora Road
Solon, OH 44139

Click here for Customer Service information, including a quick  reference guide and the appeals process guidelines.

Click for Frequently Requested Forms

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Send email to cehpao@ccf.org with questions or comments about this web site