Employee Health Plan address:
EHP Total Care
EHP Customer Service 216.448.0800
Toll-free number: 866.811.4352
Mail code for internal mailings: SCC13
EHP Main Fax: 216.448.9053
The Cleveland Clinic Employee Health Plan (EHP) Total Care Customer Service Unit is open Monday through Friday from 7:30 a.m. to 3:30 p.m. A trained representative is available to answer health plan benefit questions. The Cleveland Clinic EHP Total Care Customer Service Unit will be able to assist you with Medical, Behavioral Health/Substance Abuse, and Prescription Drug questions and issues. If you have questions regarding any other benefit coverage you must contact the Benefits Call Center at 216-448-0600.
The EHP Customer Service Unit is responsible for providing key information regarding Cleveland Clinic EHP Total Care benefits. You can contact us by: