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Customer Service
Employee Health Plan address: EHP Total Care EHP Customer Service 216.448.0800 Toll-free number: 866.811.4352 Mail code for internal mailings: SCC13 Fax numbers: EHP Main Fax: 216.448.9053 The Cleveland Clinic Employee Health Plan (EHP) Total Care Customer Service Unit is open Monday through Friday from 7:30 a.m. to 3:30 p.m. A trained representative is available to answer health plan benefit questions. The Cleveland Clinic EHP Total Care Customer Service Unit will be able to assist you with Medical, Behavioral Health/Substance Abuse, and Prescription Drug questions and issues. If you have questions regarding any other benefit coverage you must contact the Benefits Call Center at 216-448-0600. The EHP Customer Service Unit is responsible for providing key information regarding Cleveland Clinic EHP Total Care benefits. You can contact us by:
Click for Frequently Requested Forms
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