Accessing the Mutual Health Services (MHS) Website to Complete the COB Process
1. Log on to the HR Connect Portal.
2. Under My Total Rewards, click on Medical, Dental and Vision.
3. At the lower left of this new page, click on Medical Mutual Services Direct. (You will be taken back to the portal sign-in page to enter your username and password again for security purposes.)
4. From the next sign-in page, click on Health Claims - Cleveland Clinic Employees.
5. This brings you to a new page that indicates your MHS account with your name. From this page, click on Continue.
6. You should now be on the Policy Summary page. In the top navigation bar, click on COB and in the drop down menu, select Annual COB Process.
7. Now follow the prompts to complete the annual COB process.