Accessing the Mutual Health Services (MHS) Website
Complete the COB Process or view Explanation of Benefits (EOB's)
1. Log on to the HR Connect Portal.
2. Next to "Home" in upper left of page click on the three line icon and select "My Total Rewards", then choose "Health and Wellness Related Links"
3. Under "DirectConnect" , click on Mutual Health Services (Health). (You will be taken back to the portal sign-in page to enter your username and password again for security purposes.)
4. From the next sign-in page, click on Health Plan Claims - Cleveland Clinic Employees.
5. This brings you to a new page that indicates your MHS account with your name. From this page, click on Continue.
6. You should now be on the Policy Summary page where you can view EOB's or complete the annual COB process.
7. To complete COB, in the top navigation bar click on COB, and in the drop down menu select Annual COB Process and follow the prompts.