Annual Coordination of Benefits (COB) Process
All EHP members are required to complete the COB process when they enroll for the first time and in January each year. Failure to complete the COB process will result in denial of claims for your participating dependents.
BONUS: Complete the 2016 COB process online by Feb. 29, 2016, to be eligible to win an iPad Air! Find the website listed on the enclosed form to begin the process. The drawing takes place March 14 and the winner will be notified directly.
You can complete the annual process in one of three ways:
1. Update your information electronically at the Mutual Health Services’ website.* (MHS is the health plan’s third-party administrator.) If you prefer, you can access MHS’s website via the HRConnect Portal which allows you to access the site without creating a user ID and password. The instructions are available on this page of the EHP website.
2. Complete a hard copy of COB form (click on link below) and send it to MHS using the fax number or mailing address on the form.
3. If you had no other insurance coverage 2015 or for 2016, you can call MHS Customer Service at 1.800.451.7929. An automated phone system is available 24/7, or representatives are available Monday-Friday, 8 a.m.-5 p.m. ET.
If you have questions about the annual COB process, please contact MHS at 1.800.451.7929.