Chat with a Health Educator

Welcome to the Cleveland Clinic Patient Education and Health Information chat service. The service is available Monday through Friday, 10:00 am to 1:30 pm EST (except holidays).

What kind of information can I get through the live chat?

 
Our health educators are available to:
  • Provide general information about your condition or treatment
  • Provide you with web page links and resources about your condition
  • Help you find the right physician or surgeon to diagnose and/or treat your condition
  • Tell you how to get a second opinion
  • Help you make an appointment at the Cleveland Clinic
  • Provide information and resources for your Cleveland Clinic visit

Please understand that the online health educators do not diagnose conditions or prescribe treatment. Medical information provided by the Cleveland Clinic, in the absence of a visit with a health care professional, must be considered an educational service only. Please review the disclaimer for more information.

To contact a Health Educator during another time, please

  • call 800/223-2273 ext.43771
  • click on the chat button to fill out a health information request

If this is a medical emergency, please call emergency personnel (911) to get prompt medical attention.

Please click on the button to the right to begin your chat.

If your question is about heart and vascular conditions, you can also chat live with a Resource Nurse in Cleveland Clinic’s Heart and Vascular Institute: www.clevelandclinic.org/heartcenter


Live Chat FAQs

What is a "live chat"?
A live chat is a service that allows you to “talk” online with one of our health educators. The one-on-one conversation takes place in real time as you and the educator type in questions and answers.

How do I begin a chat?
Before you start your chat, a pre-chat questionnaire will ask for your name, date of birth and a brief description of your question. This will help the Health Educator answer your question more quickly. You may also be asked to provide your email address or phone number in case the chat is disconnected unexpectedly.

Will anyone have access to my information?
No. The information is secure and not shared with anyone. Please review our privacy statement for more information.

Who will be answering the questions?
Professional health educators from the Patient Education and Health Information department at Cleveland Clinic conduct all chats.

How can I get a transcript of the chat?
At the end of your chat, you will be asked to complete a brief post-chat survey and have an opportunity to ask for a transcript to be e-mailed to you and. Please take the time to complete this survey, because your feedback helps us improve our service and keep Patients First!

Can I ask my question by phone?
Yes. You can talk to a health educator directly by calling 216/444-3771 or 800/223-2273 ext.43771. You can also email us at healthl@ccf.org or submit your question by mail to:

Cleveland Clinic Department of Patient Education and Health Information
9500 Euclid Ave. NA31
Cleveland, OH 44195

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Cleveland Clinic Center for Consumer Health Information
9500 Euclid Ave. NA31 Cleveland, OH 44195
216/444-3771 or 800/223-2273 ext.43771 healthl@ccf.org
Copyright © 2014 The Cleveland Clinic