Cleveland Clinic

Frequently Asked Questions

How do I get started?

You must create a Login ID and password. Please note that your Login ID will appear with your question or posting and will be visible to others. Therefore, make sure the Login ID you select is not your real name or email address.

How do I ask a question?

To submit a question, simply type it into the text box directly below the chat display, then press "Enter" on your keyboard or click the 'Ask' button.

Will my question be answered?

Many people participate in each chat, and the doctor will answer as many questions as time allows. It may take a while for your question to appear, depending on where it falls in the queue. If many questions are asked regarding the same topic, not all questions may appear — the speaker may summarize. If your question is not answered during the chat, you may click on “Contact Us” to receive your answers via email.

I missed part of the chat.

If you log in to a chat after it has started, click the transcript button to see what has been discussed already.

Where can I find transcripts of past chats?

Simply click the "Transcript" tab at the top of the page. You will see links to Heart and Vascular and General Health Information transcripts. Click on the link and you will be able to view and print prior transcripts. If you need help, contact us.

I forgot my password.

We can help when you have forgotten your password

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