To create a PIN for your library account, go to the
"View your Library Account" page and follow these steps:
Enter your name, your employee number (no "U") and whatever you have chosen to use as your PIN.
You will be taken to a page where you are requested to enter a new PIN.
Re-enter the PIN you want to use and repeat it as a confirmation.
What if I forget my password or PIN for one of my personal accounts?
Library account:
If you have forgotten your PIN (Personal Identification Number), please call the library at (216) 444-5697. We are unable to tell you what your PIN is, as it is encrypted, but we can delete the one you currently have so you can create a new one. There may be a delay before this can be done, especially evenings or weekends due to library staffing.
ILLiad account:
If you have forgotten your ILLiad user name, please call the library at (216) 444-5697. We can tell you what you had selected as your user name. If you have forgotten your ILLiad password, it can be reset to a new one for you. Once this has been done, please change your password to one you choose yourself.
RefWorks:
If you have forgotten your RefWorks login information, go to the RefWorks forgotten login page, follow the directions and they will send you your login information. The library does not have a record of your RefWorks login information.