Speakers / Performers

Speaker Bios

Rob Bazemore, Jr.

President, Janssen Biotech

Rob Bazemore is President of Janssen Biotech, Inc. (JBI), formerly Centocor Ortho Biotech Inc. He is responsible for overall achievement of company business objectives and acceleration of the Immunology and Oncology growth strategy, which includes some of the most significant and successful pharmaceutical brands within the Johnson & Johnson Family of Companies. Rob serves as a member of the Janssen North America Leadership Team (NALT), and he is based in Horsham, Pennsylvania.

Most recently, Rob served as Vice President of Marketing for Centocor, Inc. and was a member of the Leadership Team. While in this role, assumed in 2008, Rob led the marketing strategy for Johnson & Johnson products in the Immunology therapeutic area, and integrated Centocor and Ortho Biotech to form one merged biologics operating company.

Rob has more than 20 years of domestic and global industry experience in strategic marketing, brand marketing, medical affairs and field sales. He began his Janssen career at Centocor in 2002, and most recently served as Worldwide Vice President, Immunology Franchise, where he chaired the Immunology Therapeutic Area Operating Committee (TAOC). Rob led the commercial assessment and strategic development of new "white space" disease areas within Immunology and Pulmonology and directed worldwide launch preparation for late-stage biologic and small molecule compounds.

Prior to joining Janssen Biotech, Rob spent 10 years at Merck & Co, Inc., where he held positions in sales, medical affairs, and both product and strategic marketing.

Rob received his undergraduate degree in biochemistry from the University of Georgia and his MBA from Tulane University. He serves on the Board of Directors for Pennsylvania BIO, a statewide association dedicated to advancing the biosciences industry.

Rob and his family reside in Collegeville, Pennsylvania.

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Patricia Benner, RN, PhD, FAAN, FRCN

Professor Emerita, University of California San Francisco

Dr. Benner is a Professor Emerita in the Department of Social and Behavioral Sciences at the University of California, San Francisco. She brings 35 years of experience in nursing education with a research focus on clinical reasoning and judgment, the development of expertise from the novice student to the expert practicing clinician, and nursing errors. Her research contributions are published in From Novice to Expert: Excellence and Power in Nursing Practice, which has been translated into ten languages, Expertise in Nursing Practice: Caring, Ethics and Clinical Judgment, Clinical Wisdom and Interventions in Acute and Critical Care, and Nursing Pathways to Patient Safety. Her research also focuses on articulating "on the ground" knowledge and clinical wisdom of the practicing nurse and nurse educators that may not yet be described or articulated in formal theories, science and technology. Dr. Benner's current research, in collaboration with Military Tri-Service Nurse Researchers, is articulating the new experiential knowledge gained in caring for wounded warriors from Iraq and Afghanistan and through rehabilitation.

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Edward Benzel, MD

Chair, Department of Neurosurgery
Cleveland Clinic

Dr. Edward Benzel, Chairman of the Department of Neurosurgery at Cleveland Clinic, is an internationally recognized thought leader in spine surgery and biomechanics. His clinical interests include cervical spondylosis, syringomyelia and Chiari malformation, complex spine instrumentation, and spine tumors. He has authored multiple textbooks in the field of spine care, in addition to several co-authored and edited texts and more than 265 chapters. In addition, Dr. Benzel has published over 200 refereed manuscripts. Besides publishing research, Dr. Benzel is frequently invited as a visiting professor, speaker, and faculty instructor at hospitals, universities, and major national and international medical meetings.

While Dr. Benzel holds multiple patents and has participated in many medical advances, he is perhaps best known as an educator. He started and directed the Neurosurgery Residency Training Program and the Spine Fellowship Programs at the University of New Mexico, and has been instrumental in the development and success of these programs at the Cleveland Clinic. His innovations in Neurosurgery Resident Education have won accolades and numerous awards. In February 2011, Dr. Benzel was chosen to receive the Paul C. Bucy Award for his exemplary efforts offering educational opportunities to his fellow neurosurgeons.

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Abdullah Bin Zarah, MPH, CBBSS

Executive Director, Clinical Affairs; Director, Business Strategy,
Sultan Bin Abdulaziz Humanitarian City

Mr. Abdullah Hamad Bin Zarah has a Master Degree in Public Health from Tsukuba University, Japan and certified Black Belt in Six Sigma in Management and Strategic Performance Enhancement. He has worked with the Ministry of Health for 3 years and has over 18 years of service in the private sector.

He has also participated in several non-governmental and charitable committees and participated in the development of several strategies and plans for wide range of industries especially in health care. He is currently the Executive Director for Clinical Affairs at Sultan Bin Abdulaziz Humanitarian City since 2007 wherein most of the Humanitarian landmark City operations are overseen. Additionally, he is also the Director of Business Development and chairman of the Strategic Planning Committee.

Few of the programs and projects that he initiated are the Strategic planning for the City, Cost Containment Initiatives, 555 Plan, Re-engineering of Business Model, revision of the Performance Improvement Process, Collaboration with Local and International Organizations, Made significant contributions in the JCIA and CARF Accreditation as well as the City's Profit Growth Rate.

He also encouraged the City to participate in internationally acclaimed award giving bodies such as the ARAB Health Awards and Hospital Build Awards to which the City received numerous excellence awards thus enabling the City to be acknowledge internationally. He is also created the First International Rehab Excellence Awards category launched at the 2011 Arab Health Awards.

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Zsolt Bognár

Pianist

Hailed by the European press for his "overwhelmingly visceral" playing and a "phenomenal sound world realized through maximum palette," Zsolt Bognár the recipient of the 2007 Arthur Loesser Prize, Mr. Bognár is a pupil of Sergei Babayan, and is frequently invited to perform chamber music with members of the Cleveland Orchestra. His solo debut recital at Tokyo's Suntory Hall was introduced by the esteemed Japanese composer and musical icon Shigeaki Saegusa.

His appearances abroad have included performances across Europe, Japan, and the United States, notably at the Lincoln and Kennedy Centers, and at the 92nd Street Y. Many of his full-length recitals and interview features have been broadcast live over NPR.

Zsolt also includes music scholarship and journalism in his interests and has published reviews and program notes for several publications including Wigmore Hall in London. Also very active in new music ensembles, Mr. Bognár has premiered works by award-winning young composers, including Dan Visconti (in collaboration with Joshua Roman) and Louis Chiappetta.

In December 2010, Mr. Bognár completed a recording and film project with Grammy-winning producer Philip Nedel in Berlin, and a profile documentary about Mr. Bognár prepared by New York filmmakers Pete Hobbs and Elizabeth Foley is forthcoming. Also from Elyria Pictures in New York is a new series of regular episodes entitled "Zsolt Bognár & Friends".

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Adrienne Boissy, MD

Staff Mellen Center for MS
Cleveland Clinic

Dr Adrienne Boissy, MD, MA is Staff at the Cleveland Clinic Mellen Center for MS and has a secondary appointment in the Department of Bioethics. She completed her medical school training at Pennsylvania State University and finished her neurology residency at the Cleveland Clinic. While completing fellowship training in neuroimmunology, she was awarded a Sylvia Lawry Fellowship grant from the National Multiple Sclerosis Society. Over the past few years, Dr Boissy increasingly focused on the ethical issues as relates to neurological disease and completed a Masters program in Bioethics. She was selected from neurology residents across the country to participate in a clinical ethics elective sponsored by the American Academy of Neurology, served on the Cleveland Clinic's Ethics Committee, and is the Associate Director for Clinical Neuroethics.

Dr Boissy is also the Experience Officer for the Neurological Institute and chairs the Neurological Institute Patient Advisory Council. In these roles, she develops programs aimed at improving the experiences of our patients, employees, and staff. For the past three years, she has lead the development of a relationship-centered communication skills program for the Cleveland Clinic staff.

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Brodie Boland

PhD Candidate in Organizational Behavior, CASE Western Reserve University

Brodie is currently a PhD Candidate in Organizational Behavior at Case Western Reserve University. He was formerly a consultant with McKinsey & Company's Toronto office. He has also served as President of AIESEC International, where he initiated AIESEC's expansion into a number of Middle Eastern and Central Asian countries. He is currently studying how to mobilize diverse individuals and organizations for transformative change, and is particularly interested in transitions towards ecological sustainability. Brodie has traveled to over 40 countries, and enjoys rock climbing and canoeing in the Canadian wilderness.

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Lauren Bruwer, BSN, RN, CMSN

Clinical Instructor, Pulmonary Medicine/RESCU Nursing Unity
Cleveland Clinic

Lauren Bruwer is a registered nurse with 16 years of clinical experience. Lauren completed her nursing education in South Africa where she graduated from St. Augustines College of Nursing in 1995 as a registered nurse and midwife. In 2003, Lauren moved from Durban, South Africa to Cleveland, USA when she was employed through an agency as an international travel nurse and started working on the G81 nursing unit. Lauren has remained at Cleveland Clinic since her arrival in 2003, working with the adult head and neck, and pulmonary patient population. She has enjoyed the roles of bedside nurse, assistant nurse manger, and has recently followed one of her long term career goals and transitioned to nursing education as a clinical instructor. Lauren is an avid fan of the sport of Rugby!

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Sheila Cahnman, AIA, ACHA

Group Vice President, HOK

Sheila F. Cahnman, AIA, ACHA, LEED is a recognized leader in the healthcare design and planning industry with three decades of experience. Sheila is the Group Vice President / Regional Healthcare Leader for HOK in Chicago, leading one of the most successful healthcare architecture studios in the country. Under Sheila's leadership, her team has undertaken the largest, most sophisticated medical center projects in Middle America including replacement facilities at Wishard Hospital in Indianapolis and The Ohio State University Medical Center. Cahnman has led and planned projects for a wide range of academic and community hospital clients including Loyola University Medical Center, Northwestern Memorial Hospital and University of Chicago in Illinois, University of Missouri Health Care and Kettering Health Network in Ohio.

Sheila is an accomplished writer and speaker on healthcare design. Recent articles include topics such as "Mastering the HCAHPS" and her article series on "Key Considerations in Patient Room Design". She was recently selected one of the twenty-five most influential in healthcare design by Healthcare Design Magazine and serves on its Board.

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Robin Fray Carey

Founder, Social Media Today LLC

Robin Fray Carey founded Social Media Today LLC, a media company which brings together many of the world's best thinkers about business and policy topics, in 2007. Prior to that, she ran her own media consulting company for 16 years, and worked with Time Inc, Newsweek, BusinessWeek and Ziff-Davis. She leads a team that curates web-based content about social media and other topics, speaks frequently about social media and business, and is an advisor to Pivot and Social Week, and to the Society for New Communications Research. She also is a member of the International Rescue Committee's Board of Overseers and is on the Charlottesville, Virginia local board of the IRC.

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Theresa Cary, MSN, RN, CCRN

Clinical Nurse Specialist, Medical Cardiology
Cleveland Clinic

Theresa Cary, MSN, RN, CCRN, is a Clinical Nurse Specialist in the medical cardiology step-down units at Cleveland Clinic. Past podium speaker for Preventative Cardiology, Hypertension, and Heart Failure at an international U.S. State Department Nursing Conference, provides preparatory education at Cleveland Clinic for AACN's critical care and progressive care certification examinations, and quarterly education for staff and advanced practice nurses in 12-Lead ECG Interpretation.

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J.T. (Ted) Childs

Global Strategic Diversity Advisor, Ted Childs, LLC

In August 2006, Ted Childs retired from IBM after a distinguished 39-year career as a member of their corporate human resources team. Upon retiring, he founded Ted Childs, LLC. The goal of Ted Childs, LLC is to coach a corporate workforce diversity team through the identification of their internal/external stakeholders, an assessment of the internal/external environment, and the development and execution of a global workforce diversity strategy. Through this interaction, a company's team will be led in the initial staff work and strategy development and execution. The desired outcome: to move a company from "spinning your wheels, politically correct behavior" to execution that reflects performance and leadership.

While at IBM, Childs held a variety of human resource assignments, including 15 years of executive responsibility for global workforce diversity programs and policies. In addition, Childs served as executive assistant to Dr. Benjamin L. Hooks, Executive Director of the NAACP.

Childs is a graduate of West Virginia State University, a member of the board of directors and a past president of the University's Foundation, and a life member of the West Virginia State University National Alumni Association.

In December 1989, Childs was appointed by Governor Mario Cuomo to the New York State Governor's Advisory Council on Child Care. In 1992, he was named co-chair of the national Council of Jewish Women's Work Family Advisory Board and presented with their Founder's Award for commitment to quality of life issues for US families. In 1995, Childs was appointed as an official delegate to the 1995 White House Conference on Aging. In 1996, he was invited by Vice President Albert Gore to serve on the eight-person planning team for the 1996 Family Re-union "V" that the Vice President and Mrs. Gore hosted. In 1997, Childs was named by Working Mother magazine as one of the 25 Men Friends of the Family who have made it easier for working parents to raise and nurture children. Also in 1997, US Treasury Secretary Robert E. Rubin appointed him as an advisor to the Secretary's Working Group on Child Care to focus on best practices which address child care problems facing working parents. In November 2006, the US Embassy in The Hague and the Leadership Conference on Civil Rights Education Fund convened "Diversity Dialogue – Sharing Ideas, Building Bridges: A Dutch – US Muslim Dialogue." Childs was the US business representative/speaker at this event.

In 1998, The National Association of Child Care Resource and Referral Agencies presented Childs, among others, with its Lifetime Achievement Award. In March 2000, he received the Diversity Awards 2000 for Excellence in Diversity in the Corporate Sector from Working Mother. In 2002, Savoy magazine and the Women and Diversity Leadership Summit honored Childs with its Corporate Leadership Award. In 2004, The Families and Work Institute presented Childs with its Work/Life Legacy Award. In 2006, Childs received the Trailblazers from the Chief Diversity Officer's Forum. Working Mother Media announced The Ted Childs WorkLife Excellence Award to be given annually to the individual who by their distinctive performance has contributed to the field of Work/Life in the business community.

Childs is a member of the Executive Leadership Council (ELC); The Families and Work Institute Board of Directors and was installed as a Fellow in The National Academy of Human Resources in 2001. Childs has received honorary doctorate of humane letters degrees from Pace University, West Virginia State University, and Our Lady of the Elms College. Childs holds life memberships in the NAACP, the National Council of Negro Women, Inc., Omega Psi Phi Fraternity, Inc., The National Organization of Women (NOW), the Sierra Club, and the Bass Anglers Sportsmen Society.

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Calvin Chou, MD, PhD

Professor of Clinical, University of California San Francisco, School of Medicine

Calvin Chou, MD, PhD is Professor of Clinical Medicine at UCSF, and staff physician at the VA Medical Center in San Francisco. After undergraduate work at Yale, he received his PhD in microbiology and his MD at Columbia University, and subsequently completed residency training in internal medicine at UCSF. As a faculty member of the American Academy on Communication in Healthcare, he is nationally recognized for his efforts in education and research to enhance communication between patients and physicians. Currently he is director of VALOR, an innovative longitudinal program based at the VA that emphasizes humanistic clinical skill development for medical students.

He also holds the first endowed Academy Chair in the Scholarship of Teaching and Learning at UCSF. He has delivered communication skills curricula for providers at medical centers across the country, including Mayo Clinic, Cleveland Clinic Foundation, Stanford University, and New York University. His research interests include assessment of curricular developments in clinical skills and clinical skills remediation, forces influencing feedback in medical education, and enhancing communication for medical students and residents.

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Nananda Col, MD, MPP, MPH, FACP

Shared Decision Making Resources

Nananda Col, MD, MPP, MPH, FACP, Professor of Medicine, University of New England College of Osteopathic Medicine, Center for Excellence in the Neurosciences; founder, Shared Decision Making Resources; Chief Scientific Officer, Expert Medical Navigator. Dr. Col's primary interest is developing new approaches to help patients and health care providers make better decisions about treatment and prevention that reflect their personal circumstances, risks, preferences, and values. Her work bridges the divide between decision sciences, risk communication, and medical informatics, developing evidence-based, patient-centered shared decision making applications. Trained in Internal Medicine, Preventive Medicine, Public Health, and Clinical Decision Making and Informatics, she previously served on the medical faculty at Tufts, Brown, and Harvard Medical School.

With over 20 years experience as a primary care internist and NIH-funded health services researcher, she brings a unique perspective to the field. She serves on the Steering Committee for the International Patient Decision Aid Standards collaboration, the Cochrane Collaboration's Review of Patient Decision Aids, the FDA's Risk Communication Advisory Committee, and the American Society of Clinical Oncology Breast Cancer Risk Reduction Guideline Panel. She has served on several NIH consensus panels and on the Institute of Medicine's Committee on Women's Health Research. Her scholarly work addresses a broad range of issues relevant to clinical decision making, including chapters in leading textbooks addressing: the interpretation and use of clinical information, clinical decision making and cost effectiveness analysis, health communication to improve shared decision making, and new technologies in personalized decision support to enhance patient choice. .

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Delos M. Cosgrove, MD

Chief Executive Officer
Cleveland Clinic

Delos M. Cosgrove M.D., is president and CEO of Cleveland Clinic.

He heads a $6 billion healthcare system comprised of Cleveland Clinic, 9 community hospitals, 16 family health and surgery centers, Cleveland Clinic Florida, Lou Ruvo Center for Brain Health, Las Vegas, Cleveland Clinic Toronto, and Cleveland Clinic Abu Dhabi.

Dr. Cosgrove received his medical degree from University of Virginia School of Medicine, completed clinical training at Massachusetts General Hospital, and Brook General Hospital in London. He earned an undergraduate degree from Williams College, Williamstown, Massachusetts.

In 1967, he was a surgeon in the U.S. Air Force, serving in Da Nang, Vietnam. He was awarded the Bronze Star and Republic of Vietnam Commendation Medal.

Dr. Cosgrove joined the Cleveland Clinic in 1975, and was named chairman of the Department of Thoracic and Cardiovascular surgery in 1989.

He has published 450 articles, book chapters, one book and 17 training films. He performed over 22,000 operations and earned an international reputation in cardiac surgery valve repair before his retirement in 2006. He has 30 patents for developing medical products for surgical environments.

He has received numerous awards and Inside Business's "Power 100" listing for Northeast Ohio, and is ranked among Modern Healthcare's "100 most powerful people in healthcare" and "most powerful physician executives."

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Michael Dowling

Chief Executive Officer, North Shore-Long Island Jewish Health System

As the health system's president and chief executive officer (CEO), Mr. Dowling oversees a healthcare network which delivers world-class clinical care throughout the New York metropolitan area, pioneering research at The Feinstein Institute for Medical Research and a visionary approach to medical education, highlighted by the Hofstra North Shore- LIJ School of Medicine. The recipient of the National Quality Forum's 2010 National Quality Healthcare Award, North Shore-LIJ is the largest integrated healthcare system in New York State with total revenue of more than $6 billion. With 15 hospitals and more than 200 ambulatory care centers throughout the region, North Shore-LIJ is the nation's second-largest, non-profit secular health system with more than 5,600 beds and a total workforce of more than 43,000 employees. Prior to becoming president and CEO in 2002, Mr. Dowling was the health system's executive vice president and chief operating officer. Before joining North Shore-LIJ in 1995, he was a senior vice president at Empire Blue Cross/Blue Shield.

Mr. Dowling served in New York State government for 12 years, including seven years as state director of Health, Education and Human Services and deputy secretary to the governor. He was also commissioner of the New York State Department of Social Services. Before his public service career, Mr. Dowling was a professor of social policy and assistant dean at the Fordham University Graduate School of Social Services, and director of the Fordham campus in Westchester County.

Mr. Dowling has been honored with many awards over the years. They include: the 2011 Gail L. Warden Leadership Excellence Award from the National Center for Healthcare Leadership, the 2011 CEO Information Technology Award from Modern Healthcare magazine and the Healthcare Information and Management Systems Society, the National Human Relations Award from the American Jewish Committee, the Ellis Island Medal of Honor, the Distinguished Public Service Award from the State University of New York's Nelson A. Rockefeller College of Public Affairs and Policy, an Outstanding Public Service Award from the Mental Health Association of New York State, an Outstanding Public Service Award from the Mental Health Association of Nassau County, the Alfred E. Smith Award from the American Society for Public Administration, and the Gold Medal from the American Irish Historical Society.

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Alan Dubovsky

Assistant Director Business Service, The Emory Clinic

Alan Dubovsky is an Assistant Director of Business Services with The Emory Clinic in Atlanta, Georgia, the outpatient division of Emory Healthcare. Alan is responsible for the Service Management program, which is tasked with helping physicians, staff, and leaders create the ideal patient and family experience across over 80 clinical areas serving 3 million patient encounters annually. Alan's responsibilities include the daily management of the Service Ambassador program, Press Ganey data reporting, and assistance with Service process improvement efforts for all departments.

Alan brings to Emory over 10 years of healthcare experience focused on improving the patient experience. Prior to joining Emory Healthcare, Alan served as the Director of Customer Service and Patient Advocacy for Saint Joseph's Hospital in Atlanta. Before his time at Saint Joseph's, Alan was a Director of Member Services with The Advisory Board Company in Washington, DC. In that capacity he met with senior level healthcare executives throughout the country to deliver updates on best practice research in health system finance and operations. Upon graduating from the University of Georgia Alan joined Northside Hospital in a dual Patient Relations and Oncology Strategic Planning role.

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Ioan Duca, BSA, MSA

Service Excellence Officer, University of Toledo Medical Center

Ioan Duca currently serves as the University of Toledo's Service Excellence Officer. In this capacity, Mr. Duca is responsible for developing a highly distinctive patient-centered environment on the University's Health Science Campus and Hospital. His duties are also encompassing of the student experience, namely strategically leading all customer service efforts and initiatives aimed at improving the overall UT student experience.

Mr. Duca has an extensive background in the hospitality industry, having held senior leadership positions with leading customer service organizations such as the Hilton Hotels & Resorts, The Ritz Carlton and the Marriott Hotels & Resorts. Having successfully transitioned his expertise within the healthcare arena, for the past six years he has been leading successful cultural transformations within healthcare organizations.

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Iva Fattorini, MD

Chair, Global Arts & Medicine Institute
Cleveland Clinic

Iva Fattorini, MD, M.Sc. is Chair of Global Arts & Medicine Institute at Cleveland Clinic. Dr. Fattorini received her M.D. at the University of Zagreb Medical School in Zagreb, Croatia. She undertook postgraduate study in Biology and Biomedicine at the University of Zagreb, and received a Master of Science there. Dr. Fattorini completed her residency in Dermatology at the University of Zagreb Hospital Center. She completed the International Training Program at the Department of Dermatology at Harvard Medical School in Boston, Massachusetts.

Dr. Fattorini was also a visiting physician at Virginia Mason Medical Center and University of Washington in Seattle, Washington. Dr. Fattorini specialized in the use of lasers in Cosmetic Dermatology and served as Director of the Laser Center at the University Hospital in Zagreb. Since coming to Cleveland Clinic in 2004 and until her appointment as Chair, Arts & Medicine Institute, Dr. Fattorini has served as Executive Director of Arts & Medicine Institute and Director of International eHealth. At Cleveland Clinic, she was also involved in initiatives related to international patients, wellness programs, and arts & cultural activities. Dr. Fattorini is an arts and music enthusiast and is committed to incorporating these into the medical environment. Dr. Fattorini currently resides in Abu Dhabi, building an international arts and medicine global landscape, as well as continuing the expansion of domestic programs.

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Barbara Ficarra, RN, BSN, MPA

President, Barbara Ficarra Productions, LLC.

Barbara Ficarra, RN, BSN, MPA is an award-winning broadcast journalist, registered nurse, medical blogger, speaker, health educator, consultant, freelance writer, executive producer, host, moderator and media trainer. She is founder and editor-in-chief of Healthin30.com. Barbara's blogs and articles on Healthin30 feature a nurse's perspective and practical trusted advice on personal health focusing on prevention, patient empowerment and healthy living. She also covers a variety of health topics including social media networking, telehealth, the doctor|nurse team and professional development. Barbara is a featured writer at The Huffington Post, freelance writer and guest medical blogger for various health sites. She began her broadcasting career in radio and created and executive produced and hosted the Health in 30® radio show, a live 30-minute program that brought listeners the latest health and medical news and information with leading medical experts, and empowered listeners to take charge of their health. A Healthier Life with Barbara Ficarra radio show, ("Where health news and social media connect"™) a nationally syndicated radio show is under development. She is on the Editorial Advisory Board and consumer health educator for ShareCare. Barbara is a former consultant with Numera Health as Senior Director, Clinical Affairs. Barbara is an Administrative Supervisor, Department of Patient Care, at a level 2 trauma center-University Medical Center and she covers multiple medical and surgical units; including critical care, oncology, cardiology, psychiatric in-patient unit and the women's and children's units including the pediatric emergency room. Her clinical experience ranges from oncology to general medicine and surgery. Barbara is a speaker at many professional conferences and her presentations range from patient engagement and empowerment, health care social media networking, and health technology to professional development and media training. She has been quoted as an expert in health care for multiple journals and magazines. Barbara also is experienced in video production as host and executive producer for Web/TV. Barbara is a leading nurse voice in health and her focus is on patient empowerment, patient engagement, health care social media, health IT and healthy living. Her professional affiliations include the Association of Health Care Journalists (AHCJ), New York Women in Communications, Microsoft Health Users Group (MSHUG), HIMSS (Healthcare Information Management Systems Society), and American Telemedicine Association (ATA). She is president of Barbara Ficarra Productions, LLC. Follow Barbara on Twitter @BarbaraFicarra.

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Jennifer Finkel, PhD

Curator, Art Program, Arts & Medicine Institute
Cleveland Clinic

Jennifer Finkel received her B.A. in Art History from Georgetown University in Washington, DC, and her M.A. and Ph.D. in Italian Renaissance Art from Case Western Reserve University in Cleveland, Ohio. She worked in the Curatorial Department at the Cleveland Museum of Art where she researched and organized the exhibition "A Painting in Focus: Nicolas Poussin's Holy Family on the Steps." She served as Adjunct Faculty in Art History Departments at several local and regional universities, including Case Western Reserve University. Jennifer has been a Curator in the Art Program at Cleveland Clinic since 2006.

At the Clinic, she oversees art installations at the main Cleveland campus as well as satellite hospitals and family health centers in Ohio and Florida. Jennifer has presented papers on the Clinic's Art Program at various local and national museum and healthcare conferences, and she recently published an article about the Clinic's contemporary art collection in the Journal of Cardiovascular Diagnosis Therapy (2011). She co-manages several programs at Cleveland Clinic for patients, visitors, employees and the community, including an Art Ambassador/Docent program, specialized art tours for people with memory loss and their caregivers, and an Acoustiguide Art Audio Tour featuring 35 highlights of the collection.

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Joyce J. Fitzpatrick, PhD, MBA, RN, FAAN, FNAP

Elizabeth Brooks Ford Professor of Nursing
CASE Western Reserve University

Joyce J. Fitzpatrick, PhD, MBA, RN, FAAN, FNAP, is Elizabeth Brooks Ford Professor of Nursing, Frances Payne Bolton School of Nursing, Case Western Reserve University (CWRU) in Cleveland Ohio where she was Dean from 1982 through 1997. She holds an adjunct position as Professor, Department of Geriatrics, Mount Sinai School of Medicine, New York, NY. She earned a BSN (Georgetown University), an MS in Psychiatric-Mental Health Nursing (The Ohio State University), a PhD in Nursing (New York University), and an MBA from CWRU in 1992. In 1990, Dr. Fitzpatrick received an honorary doctorate, Doctor of Humane Letters, from her alma mater, Georgetown University. In 2011 she received an honorary doctorate, Doctor of Humane Letters, from the Frontier University of Nursing.

She has received numerous honors and awards; she was elected a Fellow in the American Academy of Nursing in 1981 and a Fellow in the National Academies of Practice in 1996. She received the American Journal of Nursing Book of the Year Award 18 times; the Midwest Nursing Research Society Distinguished Contribution to Nursing Research Award; The Ohio State University Distinguished Alumna Award; Sigma Theta Tau International (STTI) Elizabeth McWilliams Miller Founders Award for Excellence in Nursing Research; and New York University Division of Nursing Distinguished Alumna Award. In 1994-95 she was a Distinguished Scholar at the Institute of Medicine and American Academy of Nursing, and in 1995 was a Primary Care Fellow through the Bureau of Health Professions. In 2002, Dr Fitzpatrick received the American Nurses Foundation Distinguished Contribution to Nursing Science Award for her sustained commitment and contributions to the development of the discipline. In 2003 she received the STTI Lucie Kelly Mentor Award; in 2005 she received the STTI Founders Award for Leadership. She served as a Fulbright Scholar at University College Cork, Cork, Ireland during 2007-2008. In 2010 she received the Midwest Nursing Research Society Lifetime Achievement Award.

Dr. Fitzpatrick is widely published in nursing and health care literature with over 300 publications. She served as co-editor of the Annual Review of Nursing Research series, vols. 1-26; she edits the journals Applied Nursing Research, Archives in Psychiatric Nursing, and Nursing Education Perspectives, the official journal of the National League for Nursing. She edited three editions of the classic Encyclopedia of Nursing Research (ENR), and a series of nursing research digests. Key recent books include: The Doctor of Nursing Practice and Clinical Nurse Leader (2008); Giving through Teaching: How Nurse Educators Are Changing the World (2010); Problem Solving for Better Health: A Global Perspective (2010); 201 Careers in Nursing (2011) and Global Service Learning in Nursing (2011). She has four books in press that will be published in 2012, including a book on Relationship Based Care (RBC) including exemplars from clinical nurses relating RBC to the American Nurses Association Standards for Professional Nursing Practice.

Dr. Fitzpatrick founded and led the Bolton School's World Health Organization Collaborating Center for Nursing. She has provided consultation on nursing education and research throughout the world, including universities and health ministries in Africa, Asia, Australia, Europe, Latin America, and the Middle East. With the CWRU School of Medicine, she designed a series of educational interventions focused on HIV/AIDS prevention in Uganda. She led the Bolton School in the development of innovative academic programs, community initiatives, and clinical partnerships. From 1997-99 she served as President of the American Academy of Nursing. From January 1998 through August 1999, while on sabbatical from CWRU, she was a Visiting Scholar at New York University, editorial consultant to Springer Publishing Company, and consultant to Mount Sinai Hospital Department of Nursing and Institute for Medicare Practice. She served as director for a Nursing Care Quality Initiative, a multi-system, 10-hospital project focused on improving the care provided to hospitalized elders and their families funded by the New York Health Alliance and the Brookdale Foundation. Since 2004 she has served as a global nursing consultant to the Dreyfus Health Foundation, with nursing programs in 15 countries. In 2008, she was appointed the first Spratt Center for Nursing Education and Research Visiting Scholar at Danbury Hospital in CT. As of 2009 she has served as Chair of the Global Advisory Committee, Center for Nursing Research and Education at the Mount Sinai School of Medicine. In 2011 she became Chair of the Board of Directors of the American Nurses Foundation.

Dr. Fitzpatrick's research has focused on meaningfulness in life, including meaningfulness of nurses' work life related to satisfaction, turnover, and empowerment. In 2008 she conducted a national study of empowerment and intent to leave among specialty certified and non-certified critical care nurses funded by the American Association of Critical Care Nurses, as of 2011 she is replicating this study with Emergency Department nurses nationally.

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Larry Freed

President and Chief Executive Officer, ForeSee

As President and CEO of ForeSee, Larry is responsible for managing the company's strategy and significant growth, since the company's founding in 2001. Larry brings more than 20 years experience in senior management and in directing ForeSee's e-commerce and technology initiatives. An expert on the cross-channel customer experience and author of Managing Forward: How to Move From Measuring the Past to Managing the Future, Larry speaks extensively on the topic at private and public sector industry events and has been quoted in numerous publications and media, including CNN, The Wall Street Journal, The Washington Post, Investor's Business Weekly, Internet Retailer, Multichannel Merchant, DM News, Computerworld, Federal Computer Week and Government Executive, among many others.

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Cynthia Galbincea

Executive Director of Marketing Communications
Cleveland Clinic

Cynthia Galbincea is the Executive Director of Marketing Communications for Cleveland Clinic. In that capacity, she is responsible for Cleveland Clinic's Advertising, Branding, Internet and Interactive platforms, including Social Media, Sports & Event Marketing and all publications, video and collateral. In the past six months, Cynthia has directed the development of Cleveland Clinic's national advertising campaign, the launch of a new website: clevelandclinichealth.com and Cleveland Clinic's new efforts in Social Media. Cynthia serves on the advisory board of the Women's Professional Staff Association at Cleveland Clinic.

Prior to Cleveland Clinic, Cynthia was the Vice President, Global Advertising & Branding for GE Money, a business unit of General Electric Corporation. She has also held marketing roles at GE Lighting, Johnson & Johnson and Ogilvy & Mather.

Cynthia is a cum laude graduate of Williams College with a B.A. in Political Science. She holds a Master's degree in International Affairs and Public Policy from Columbia University. She resides in Shaker Heights, Ohio with her husband, Steve and daughter Holly.

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Stewart Gandolf, MBA

Founding Partner

Over the years Stewart has personally marketed and consulted for over 1,500 healthcare clients, ranging from private practices to multi-billion dollar corporations. HIs speaking credits include dozens of associations and corporations. Additionally, he has worked with a variety of America's leading companies, including Citicorp, J. Walter Thompson, Grubb & Ellis, Bally Total Fitness, Pacific Bell, Wells Fargo and Chase Manhattan. He is a frequent author and speaker on the topic of healthcare marketing. Today, Stewart also acts as HSS's primary Creative Director and Business Developer.

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Emilio Garcia-Ruiz

Editor for Strategic Projects, Washington Post

Emilio Garcia-Ruiz has been Editor for Strategic Projects at the Washington Post since November 2010. He works with other newsroom leaders to set the company's digital content strategy across all platforms. He oversees the development of all mobile products, including Ipad, Android and Iphone apps, the development of new web components and the creation of Kindle and news reader offerings. He coordinated the building of Campaign 2012 digital components, including the Washington Post Campaign 2012 Ipad app, as well as a new site for Washington Post/ABC polls. He served as Local Editor for almost two years, overseeing all of the newsroom's coverage of the Washington area across mobile, the web and the newspaper. Emilio began his career in sports, and served as the Post's sports editor from 2003 to 2008. He was the sports editor of the St. Paul Pioneer Press where he directed the newspaper's 2000 Pulitzer prize-winning investigative pieces uncovering academic fraud in the University of Minnesota men's basketball program.

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Toya Gorley

Director, Service Excellence and Patient Advocacy
Cleveland Clinic

Toya Gorley, Director, Service Excellence and Patient Advocacy, has a passion for improving the healthcare experience for patients and families. In her current role, she leads project teams to develop service training and education programs, teaches service excellence classes and collaborates with leadership across Cleveland Clinic enterprise to ensure a sustainable service culture. She has a successful track record of working with healthcare executives, physicians and nursing staff to define and achieve specific business objectives. Toya earned a Bachelor of Science in Business Finance and Marketing from Miami University, Oxford, Ohio and a MBA from Baldwin-Wallace College in Berea, Ohio. Toya lives in Cleveland Heights, Ohio with her husband, Joe Gorley and daughter, Parker.

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Devin Gross

Chief Executive Officer, Emmi Solutions

Devin Gross is the Chief Executive Officer of Emmi Solutions. A longtime leader in patient engagement, he has spent 15 years making patient-centered care a reality. In addition to Emmi Solutions, Devin has experience as both a hospital administrator and a healthcare information technology consultant. He is a regular speaker at conferences across the country.

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Ron Gutman

Founder and Chief Executive Officer, HealthTap

Ron is HealthTap's Founder and CEO. He is responsible for the company's innovation, vision, and product.

Prior to founding HealthTap, Ron was the founder and CEO of a leading online consumer health 2.0 company that developed the world's largest community of independent health writers and became one of the largest health sites on the Internet, serving more than 100 million users to date (acquired in early 2009).
As a graduate student at Stanford University, Ron organized and led a multidisciplinary group of faculty and graduate students conducting research in personalized health and in the design of ways to help people live healthier, happier lives. The group's work resulted in the implementation of one of the most acclaimed and engaging employee health and well-being programs in the nation, BeWell@Stanford.

Ron is also an angel investor and advisor to health and technology companies, Rock Health (The first Interactive Health Incubator), and Harvard Medical School's SMArt Initiative ("Substitutable Medical Apps, reusable technologies").

Additionally, Ron frequently speaks at health and technology conferences (such as TED and Health 2.0), writes about technology, health, and smiling in leading publications (such as Forbes, the Huffington Post, and TEDBooks), and serves as the Curator of TEDx Silicon Valley.

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Kelly Hancock, RN, MSN

Interim Executive Chief Nursing Officer
Cleveland Clinic

K. Kelly Hancock is the Chief Nursing Officer of Cleveland Clinic's Main Campus. She is responsible for the daily clinical, operational, academic, financial, and regulatory activities of the nursing staff, and focus of nursing throughout the Main Campus Institutes. She dedicates excellence, professionalism, and compassion to the nursing profession, providing a strong administrative and clinical atmosphere that promotes education, development, and cohesion between all disciplines of professional nursing care.

Prior to her interim CNO position in July 2011, Kelly was the Senior Nursing Director of Critical Care and the Nursing Director of the Heart and Vascular Institute. She led the nursing practice in the Heart and Vascular Institute, where the Institute was #1 in Cardiac Care for 17 consecutive years by the US News and World Report. Kelly obtained her MSN and her BSN from Breen School of Nursing at Ursuline College. She is a board certified Nurse Executive through the American Nurse Credentialing Center, a member of the American Organization of Nurse Executive, the American Association of Critical Care Nurses, and the Honor Society of Nursing - Sigma Theta Tau International. Kelly was awarded the 2011 Circle of Excellence Award from the American Association of Critical Care Nurses, is the recipient of the 2010 Maria and Sam Miller Nurse of the Year Award, the "Bruce Hubbard Stewart Fellow Award," and two time recipient of "The Abbie Porter Leadership Award".

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Maria Jukic, JD

Executive Director, Arts & Medicine Institute
Cleveland Clinic

Maria Jukic, JD, is Executive Director, Arts & Medicine at Cleveland Clinic. She has worked in the Arts & Medicine Institute with Dr. Iva Fattorini since its creation in 2008. She is involved in the growth and development of the Institute including program development, administration, and strategic planning. She oversees the music therapy and art therapy programs, as well as the performing arts, research and community relations.

Ms. Jukic received a Bachelor of Arts degree, cum laude, from the University of Notre Dame. She has a Certificate in Nonprofit Management from the Weatherhead School of Management at Case Western Reserve University. She received a Juris Doctor, magna cum laude, from Cleveland-Marshall College of Law. Ms. Jukic was a Fulbright Fellowship recipient in 1992.

Ms. Jukic has pursued a career in nonprofit administration for the last twenty years including international humanitarian aid, community relations, and most recently, in healthcare, where she served as a hospital marketing and public relations director prior to joining the Cleveland Clinic Arts & Medicine Institute.

Ms. Jukic has presented at various meetings including at the Society for the Arts in Healthcare; the American Association of Medical Administrators, and Mozart and Science, the 3rd International Congress for the interdisciplinary research on the effects and the experiences of music, in Krems, Austria.

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Catherine Meredith Lambert

Rehearsal Director, The Dancing Wheels Company & School

Catherine Meredith Lambert: Born in Massachusetts, Catherine began her dance training under the direction of Kenneth Lipitz and Shelley Ziebel at the New England Dance Conservatory. She went on to study on scholarship at SUNY Purchase, Alvin Ailey American Dance Center, Richmond Ballet, and the London Contemporary Dance School. She has danced for Fourth Dimension Dance Company, Chalasa, and Karen Reedy Dance Company. In 1997, she joined Cortez & Co. Contemporary/Ballet under the Artistic Direction of Hernando Cortez. As well as performing principal roles in the company, she also served as rehearsal associate. Other performing credits include: Latin Sol, Sands Hotel Copa Room; Where's Charley? Directed by Nicholas Martin, Williamstown Theater Festival; "Arabian" in Albano Ballet's Nutcracker; she performed for Steven Van Zandt's "Garage A Go-Go" dancing for The New York Dolls, and as a featured dancer in the film Kate and Leopold. She has danced in works by Alvin Ailey, George Balanchine, Talley Beatty, Paul Taylor, Shapiro & Smith, David Parsons, and Hernando Cortez. Catherine joined Verb Ballets in 2003 where she had the privilege of performing leading roles in Heinz Poll's "Bolero", Martha Graham's "Appalachian Spring", Ulysses Dove's "Vespers" and Dianne McIntyre's "In the Groove and Over the Top." During the summer/fall season of 2009 she also served as rehearsal director for the company. Ms. Lambert's choreography has been commissioned by Ohio Northern University, Verb Ballets, The University of Akron, and The Dance Institute and presented at The Museum of Natural History, Cleveland Public Theater, E.J. Thomas Hall, and the Freed Center. Most recently, Ms. Lambert was a choreographic contributor on "Why I had to Dance" by Ntozake Shange and Dianne McIntyre. She has been on faculty at Slippery Rock University, the Joffrey Ballet summer program, The Brooklyn Music School, Hiram College, London's Pineapple Studios, and presently at The Dance Institute. She is the Rehearsal Director for Dancing Wheels, the nation's first modern dance company to integrate professional stand-up and sit-down (wheelchair) dancers. She graduated Summa Cum Laude with a BFA in dance from The University of Akron, and received her MFA in dance from the American Dance Festival/Hollins University

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Brent Larkin

Columnist, The Plain Dealerl

When he retired as editorial page editor of The Plain Dealer in 2009, Cleveland Magazine wrote that Brent Larkin "will go down in history as Cleveland's last big power-broker journalist, the last guy who single-handedly pens the town's conventional wisdom."

Larkin, 64, is a lifelong Greater Cleveland resident. He graduated from Brush High School in 1965, and in 1969 received a degree in journalism from Ohio University. In 1986, he added a law degree from Cleveland Marshall College of Law.

Larkin joined the Cleveland Press as a reporter in 1970. A year later he began covering Cleveland city government and in 1976 was named the newspaper's politics editor. Larkin moved to the Plain Dealer in 1981, covering politics and later writing a column for the paper's Metro section.

In 1991, Larkin was named to head the Plain Dealer's opinion pages. In 2002, he was inducted into the Cleveland Press Club Hall of Fame.

He and his wife, Mary Ann, live in Sagamore Hills. He has one son, Keven, a vice president of PNC Bank, and two grandchildren, William and Katherine.

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Jenn Lim

Chief Executive Officer and Chief Happiness Officer, Delivering Happiness

Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life. In 2005, she created the first Culture Book for Zappos – now on its 7th edition – and has produced them ever since. In 2009, Zappos was sold to Amazon.com in a deal valued at $1.2 billion on the day of closing, and in 2011, Zappos was #6 on Fortune's "100 Best Companies to Work For" list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.

In 2010, Jenn led the launch and management of Tony's first book (Delivering Happiness) which sold over 220,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books in 2010 by NPR, Inc. Magazine and the Wall Street Journal, has remained on the New York Times list for 27 weeks and has been published in over 14 countries/languages because of her efforts.

With the success of the Culture Book and Delivering Happiness, she's spoken at companies, universities and organizations such as Twitter, Pixar, Stanford, UCLA, the Entrepreneurs' Organization, NAWBO and the American Marketing Association. Prior to becoming CEO and Chief Happiness Officer, Jenn consulted in a number of industries, including the internet, writing and graphic design. Today, she's dedicated to growing the social venture of Delivering Happiness to "Inspire, Be Inspired and Create Happiness," day by day.

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Doug Lyons

Patient

Doug and his wife Karen live in Garrettsville, Ohio where they have been raising their children (Courtney-24, Porter-18, Jessica Grace-16, and Harper-9). Doug graduated from Walsh Jesuit High School and earned his BA from Walsh University, Magna Cum Laude. He worked professionally providing risk management services to financial institutions for over 20 years. Doug and his family now operate the family jam and jelly business in Garrettsville. Doug serves on the Council Executive Board of the Boy Scouts of America - Greater Western Reserve Council and has been active in the Council's High Adventure Program in Jackson, Wyoming and Ely, Minnesota.

Courtney is pursuing a career in the missions field where she plans to serve in the Philippines. Porter is graduating from James A. Garfield High School in June with a 4.0 G.P.A. and is the Valedictorian for his graduating class. Jessica Grace is a junior at James A. Garfield High School and is spending her senior year studying abroad in Norway. Harper is busy completing his third grade year and is active in soccer and scouts.

Doug received a heart transplant in 1987 due to a dilated cardiomyopathy and a kidney transplant in 1997 due to Polycystic Kidney Disease (PKD) at Cleveland Clinic. His wife Karen is a breast cancer survivor since 2002, where while undergoing chemotherapy and a surgical procedure was pregnant with their fourth child Harper, who was born 5 weeks premature, with hydronephrosis. Harper is currently being followed at Cleveland Clinic for a dilated cardiomyopathy and PKD. Porter received a heart transplant in 2011 due to a dilated cardiomyopathy at Cleveland Clinic. Porter is also being followed along with his sisters for PKD.

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Cynthia Floyd Manley

Integrated Messaging and Content Strategist, Vanderbilt University Medical Center

Cynthia Floyd Manley leads public relations, content and social media strategies as a member of Vanderbilt University Medical Center's strategic marketing team. A print journalist by training and experience, she has 20 years of experience in health care communications, public relations and marketing. After serving as a writer, editor and media relations officer for many years, she broadened her portfolio in 2005 to include marketing, corporate communications, and online/social media. She supported Vanderbilt-Ingram Cancer Center as its chief communications officer for 12 years before moving last fall into her current role. Manley is a past chair of the National Cancer Institute Public Affairs & Marketing Network and is active in the Association of American Medical Colleges' Group on Institutional Advancement. She represents Vanderbilt in the Mayo Clinic Center for Social Media Health Network. A a 1985 graduate of Middle Tennessee State University, she was inducted into its College of Communications "Wall of Fame" in 2010. She serves on the board of directors for Gilda's Club Nashville, where she provides PR and social media counsel.

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Sanjay Malaviya

Chief Executive Officer, RL Solutions

Sanjay Malaviya is President and CEO of RL Solutions, a Toronto based patient safety software company. Since founding the organization in 1997, he has transformed it from a one product company born out of a hospital IT department, to a leading provider of risk management, patient feedback, claims management and infection surveillance software to over 800 healthcare organizations around the world.

Sanjay's continued leadership and vision has been instrumental to the growth of RL Solutions, culminating with an exclusive endorsement from the American Hospital Association for the company's incident management solution, RL6:Risk, as well as 9 of the top 10 hospitals in the US counting themselves as RL Solutions clients.

A graduate of the University of Waterloo, Sanjay has leveraged both his degree in Computer Engineering, as well as his almost decade of experience in a hospital setting, to offer a truly unique perspective on healthcare IT. To this day, he continues to be driven by his passion for making healthcaresoftware not only cutting-edge, but also intuitive and easy to use for even the most casual user. While guiding the company to more than ten consecutive years of profitability, Sanjay has never lost focus on the importance of positive employee engagement. In addition to implementing concepts such as unlimited vacation for all staff, Sanjay's leadership has resulted in RL Solutions being named one of the best employers in Canada for three years running.

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Harley Manning

Vice President, Research Director, Forrester Research

Harley founded Forrester's customer experience research practice when he joined the firm in 1998. Today he leads a team of analysts that cover enterprise-level customer experience topics ranging from strategy to metrics to business models.

Harley is the co-author of the upcoming book, "Outside In: The Power of Putting Customers at the Center of Your Business." At Forrester, Harley has authored many top-read reports. His first report, Why Most Websites Fail, beat out dozens of other Forrester reports to win the company's best research award for that quarter. It also launched the firm's Website Review methodology, which has now been used to evaluate more than 1,500 sites for both research and consulting purposes. In subsequent reports, he created Forrester's methodologies for evaluating website brand experience and for modeling the ROI from customer experience improvement projects.

A highly rated speaker with a love of the stage, Harley is the founder of Forrester's annual Marketing Forum as well as its Customer Experience Forum, which he hosts and moderates. In 2011, the Customer Experience Forum drew a crowd of 1,300 attendees and became the firm's largest event.

Prior to joining Forrester, Harley spent 18 years designing and building interactive services for companies including Dow Jones, AT&T, the pioneering online service Prodigy, and Sears. He developed his love of research while he was at AT&T Bell Labs, where he was brought in to design user-friendly interfaces for inventions in the field of applied artificial intelligence.

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Paul Matsen

Chief Marketing and Communications Officer
Cleveland Clinic

Paul Matsen joined the Cleveland Clinic in 2006. He is responsible for all marketing and communications programs at the Cleveland Clinic including global development of the brand, marketing of key clinical lines of service, regional and international locations and digital marketing. Paul also leads employee communications and public relations.

Prior to joining the Cleveland Clinic, Paul was most recently the Executive Vice President and Chief Marketing Officer of Delta Air Lines. At Delta, his accomplishments included the launch of the airline's first website, the launch of the SkyMiles frequent flyer program and the joint Delta/American Express credit card. He played a pivotal role in creating one of the leading airline alliances, SkyTeam, which included partners such as Air France, Continental and KLM Royal Dutch Airlines.

Paul began his career in New York working at a number of leading advertising agencies, including Grey and Young & Rubicam. Paul is a graduate of Rutgers University and is active in the community serving as a member of the Board of Trustees of Hathaway Brown School and Positively Cleveland. He resides in Shaker Heights with his wife, Leslie, and their three daughters.



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Nancy McDonnell

Patient and Judge, Cuyahoga County Common Pleas Court

Judge Nancy McDonnell has served on the Cuyahoga County Court of Common Pleas bench since 1997, acting as the Administrative and Presiding Judge of that Court after being elected to that position by her peers in 2006, 2007, 2008 and 2009.

Judge McDonnell has been an attorney since 1985. She worked as Assistant County Prosecutor for Cuyahoga County from 1986 to 1991 and served as Magistrate in Lakewood Municipal Court from 1991 to 1996.

She graduated Phi Beta Kappa, Magna Cum Laude from The Catholic University of America in Washington, D.C. in 1982 and from the Cleveland Marshall College of Law in 1985, where she served as an Officer in the Student Bar Association.

Judge McDonnell is married to Assistant County Prosecutor John Kosko and is the proud mother of Helen Kosko, a senior at John Carroll University, John Kosko, a sophomore at John Carroll University and Jane Kosko, a senior at St. Joseph Academy. They are longtime residents of Lakewood, Ohio.

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Mickie McGraw, MA, BFA, ATR-BC

Art Therapy Consultant, Educator, Clinician and Patient

Mickie McGraw co-founded the Art Therapy Studio (ATS) at MetroHealth Medical Center in Cleveland, Ohio in association with Dr. George Streeter in 1967. The Art Therapy Studio now provides comprehensive art therapy services to a wide range of persons with special needs, including brain and spinal cord injured, pediatric, geriatric, oncology, burn, dialysis, chemically dependent, and psychiatric, at MetroHealth Medical Center, the Cleveland Clinic, University Hospitals, Fairhill Center and numerous other institutions throughout northeast Ohio. The ATS is the oldest art therapy program of its kind in the country. It is a nonprofit organization, administered by an executive director and board of trustees, and is supported by fees for service, foundation and corporate grants, benefit events, and individual contributions.

Mickie was the manager of the division of Activity Therapy at MHMC and director of the ATS Graduate Clinical Training Program in art therapy, when she retired from MetroHealth in November of 2000. She is currently an Honorary Member of the ATS Board of Trustees and is an Adjunct Faculty member of Ursuline College's art therapy program, where she teaches and supervises students. She also is a consultant on the therapeutic use of the arts and art therapy program development.

Mickie has served on many state and national art therapy boards and committees, and contributed a chapter to "Medical Art Therapy with Adults." She is currently co-chair of the AATA Membership Committee and a member of BATA's Legislative Committee. She has a special interest in art therapy with neurologically impaired individuals, studio-based art therapy and art therapy education. She has written and presented extensively on these subjects and received the American Art Therapy Association's Clinician of the year award for her work with adults in 1996. Mickie was a recipient of the 2010 Cleveland Arts Prize for Distinguished service in the arts for her work in making the arts available and accessible to all people, including those with special needs.

Mickie has an MA in Counseling from John Carroll University and a BFA from the Cleveland Institute of Art, where she majored in graphic design. She especially likes drawing, watercolor, mixed-media collage and printmaking.

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Michael McHugh, MD

Vice Chairman, Children's Hospital
Cleveland Clinic

Michael McHugh, MD, is a Staff physician in the Department of Pediatric Critical Care Medicine, at Cleveland Clinic's main campus. He was appointed in 1984 following completion of a fellowship in Critical Care Medicine. Prior to his appointment, he served as a clinical associate at Cleveland Clinic while also serving as a clinical instructor in Pediatrics at Case Western Reserve University, Cleveland.

Dr. McHugh is board-certified in pediatrics by the American Board of Pediatrics, and its sub-board of Critical Care Medicine. His special interests include pediatric and adolescent medicine, pediatric advanced life support and surgical intensive care.

Dr. McHugh received his medical degree from Case Western Reserve University. He earned both his internship and residency at Cleveland Clinic, and is licensed to practice medicine in Ohio.

He received the "Best Doctors, Pediatric Specialties" award four consecutive years through 2007, as well as the Cleveland Clinic's "Florence Nightingale Award." He is an active member of the Society of Critical Care Medicine, and currently chairs the Children's Hospital Quality Council.

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James Merlino, MD

Chief Experience Officer
Cleveland Clinic

James Merlino, MD, is the Chief Experience Officer of the Cleveland Clinic health system, and is a practicing staff colorectal surgeon in the Digestive Disease Institute. He is also the founder and current president of the Association for Patient Experience. As a member of the Clinic's executive team, he leads initiatives to improve the patient experience across the Cleveland Clinic Health System. In addition to his work in patient experience, he also leads efforts to improve physician-patient communication, and referring physician relations. Partnering with key members of the Clinic leadership team, he helps to improve communication with physicians and employees, and to drive employee engagement strategies. Along with the Clinic CEO, he is co-chairperson of the Cleveland Clinic Diversity Council, and also sits on the professional affairs committee. He is a recognized world leader in the emerging field of patient experience. Dr. Merlino's wife, Amy, is a maternal-fetal medicine specialist at Cleveland Clinic.

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Mary Beth Modic, MSN, RN, CNS, CDE

Clinical Nurse Specialist
Cleveland Clinic

Mary Beth Modic, MSN, RN, CNS, CDE is a Clinical Nurse Specialist in Diabetes at Cleveland Clinic in Cleveland, Ohio. She earned a BSN (College of Mt. St. Joseph), a MSN (Kent State University) and is currently a doctoral student (Case Western Reserve University, Frances Payne Bolton School of Nursing). She has held a variety of nursing roles including staff nurse, nursing education instructor and quality data specialist.

Mary Beth has taught undergraduate students both clinically and in the classroom at Kent State University. She is a lecturer to undergraduate students at Case Western Reserve University, Frances Payne Bolton School of Nursing. She also serves as a preceptor to graduate nursing students from schools throughout Northeast Ohio.

Ms. Modic's research has been focused on issues related to diabetes management. She was the primary investigator on a collaborative study with nutrition therapy examining the patterns of meal consumption patterns of patients hospitalized with diabetes. She has also served as a primary investigator in research studies exploring inpatient nurses knowledge of diabetes education survival skills and the efficacy of double checking insulin. She is currently involved in three qualitative research studies examining nurse/physician collaboration, exploring how bedside nurses care for patients with chronic pain and querying diabetes management mentors about the rewards and barriers of this role.

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Scott Mowery

Digital Marketing Manager
Cleveland Clinic

Scott Mowery has 12 years of digital marketing experience driving record growth in web traffic and sales. Since joining Cleveland Clinic in 2007, he has been responsible for search engine marketing, web analytics and lead generation for over 250 campaigns on the most visited hospital website in the United States. He also served on the task force that launched Cleveland Clinic's social media presence on Facebook, Twitter and YouTube. In addition to the health care industry, his internet marketing career includes experience boosting search engine visibility for American Greetings Interactive and OfficeMax.com.

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Julie Muraco

Managing Partner, Praeditis Goup, LLC

Julie C. Muraco, Managing Partner, Praeditis Group LLC, is a private placement agent working with private companies and fund groups seeking access to global private and public capital. Her primary financing source clients are family offices, UHNW investment vehicles, and Foundations & Endowments seeking direct and secondary investments and alternative strategies. She founded Praeditis Group LLC, a capital markets and corporate advisory firm focused on the "permanent private capital" and "impact investment" sectors in 2008.

Prior to founding Praeditis Group, Ms. Muraco was a Senior Managing Director and head of Global Capital Markets for The NASDAQ OMX Stock Market. She was responsible for strategy and client relations with corporate advisors, such as investment banks and financial sponsors, transitioning private companies to the public markets. She had been with the NASDAQ Stock Market since February, 2004.

Ms. Muraco spent more than 20 years on Wall Street as a vice president with J.P. Morgan's Cash Markets Division, based in New York, and as a managing director in the Capital Markets Division of Smith Barney, based in Chicago and earlier in Cleveland. She has extensive experience with institutional investment firms and advisors throughout the U.S., Canada and Asia, and has been involved with public company investments since 1980. Ms. Muraco spent two years as vice president, Investor Relations, for Archstone-Smith, a publicly traded REIT specializing in luxury high-rise apartments.

She serves as Treasurer, Board of Directors for Americans for the Arts, Washington, D.C., the nation's leading nonprofit organization for advancing participation in the arts. She is also on the national advisory council of Springboard Enterprises, a Washington D.C.a venture catalyst firm for women owned businesses and a board of trustee for the Duke of Edinburgh Award U.S.A. which is Chaired by HRH, Prince Edward, The Earl of Wessex. Recently, Mr. Muraco was appointed Board of Directors of the Robert Sterling Clark Foundation, a family office foundation based in New York City. She is FINRA licensed with a Series 7, Series 63, and Series 79 and holds a real estate license in the state of New York.

Ms. Muraco holds a B.A. in finance from Baldwin-Wallace College in Berea, Ohio. She resides in New York City.

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Deirdre Mylod, PhD

Vice President of Hospital Services, Press Ganey Associates

As vice president of hospital services at Press Ganey Associates, Inc., Dr. Mylod is responsible for the overall strategy, growth and client service goals for the hospital services group. She joined Press Ganey in 1997 and in prior roles was vice president of acute services and vice president of public policy.

As vice president of public policy, she was responsible for representing Press Ganey clients in national discussions regarding health care quality measurement issues from a policy perspective. Dr. Mylod developed and oversaw Press Ganey's launch of the Hospital Consumer Assessment of Healthcare Providers & Systems Initiative and is Press Ganey's representative on the National Quality Forum, where she currently acts as secretary to the Quality Research Measurement and Improvement Council. She has participated on National Quality Forum technical expert panels for projects related to the evaluation of measures and guidelines for public reporting of health care quality data.

Before joining Press Ganey, Dr. Mylod participated in a variety of longitudinal studies investigating the development of children at risk for developmental disabilities. Her training included experience in both clinical and research hospital settings. Additionally, she has extensive experience in experimental design and research methodology. Dr. Mylod is a member of the American Psychological Association and AcademyHealth. She received her PhD in developmental psychology from the University of Notre Dame.

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Kurt Newman, MD

Chief Executive Officer, Children's National Medical Center

Dr. Newman has been an integral part of Children's National for 27 years as a surgeon and a leader. In his role as President and CEO, Dr. Newman is focused on applying innovation in all aspects of care and research, forming creative connections, and always doing the right thing for children and families.

Dr. Newman began as a surgeon at Children's National Medical Center in 1984, and became the Surgeon-In-Chief and Senior Vice President for the Joseph E. Robert, Jr., Center for Surgical Care in 2003. He was instrumental in creating the Sheikh Zayed Institute for Pediatric Surgical Innovation, which was made possible by a $150 million gift, the largest ever for pediatric surgery. Dr. Newman served as Vice President of the Sheikh Zayed Institute when it was created in 2009.

Dr. Newman is an expert in clinical resource management and served as a consultant to several children's hospitals in conjunction with the Child Health Corporation of America. Dr. Newman is the author or co-author of more than 70 publications. He previously served on the Board of Commissioners of the Joint Commission and the Board of Governors of the American Pediatric Surgical Association and was Chair of the Surgery Section of the American Academy of Pediatrics. He is a Professor of Surgery and Pediatrics at the George Washington University School of Medicine.

Dr. Newman graduated from the University of North Carolina at Chapel Hill and received his medical education at Duke University. He completed his surgical residency at the Brigham and Women's Hospital and also served as the Arthur Tracy Cabot Fellow at Harvard Medical School. He did his pediatric surgical fellowship at Children's National Medical Center and then joined the attending staff at Children's National in Washington, DC, where he has remained since that time.

Dr. Newman and his wife Alison, a neonatal nurse practitioner, have two sons, Jack and Robert. He enjoys traveling with his family, cycling, and reading.

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Michael O'Neil, Jr.

Founder and Chief Executive Officer, GetWellNetwork

Michael O'Neil was diagnosed with non-Hodgkin's lymphoma at the age of 28. After stomach surgery to remove the tumor and four cycles of chemotherapy at Johns Hopkins Hospital, Michael immediately began building GetWellNetwork®. GetWellNetwork works with hospitals to improve performance and outcomes through patient engagement. Today, GetWellNetwork is exclusively endorsed by the American Hospital Association as the leading provider of Interactive Patient Care solutions. In 2007, GetWellNetwork was awarded Best of Show and Best Application to Enhance Patient Care by Consumer Health World. In 2008, GetWellNetwork was named a Future 50 winner by SmartCEO Magazine as one of the fastest growing companies in the Washington, DC area. In 2009 and 2010, GetWellNetwork was selected as a Deloitte Technology Fast 500™ winner, recognized as one of the 500 fastest growing technology companies in North America. In 2010, GetWellNetwork was named to Inc. Magazine's Inc. 5000 list of the fastest-growing, private companies in America.

Previously, Michael spent six years at leading New York and Boston advertising agencies, developing brand strategies and managing marketing campaigns for global consumer brands including Kohler faucets, Tanqueray gin, Playskool toys and Ocean Spray juices.

Michael speaks publicly on the power of patient engagement to audiences ranging from cancer patients to healthcare providers and suppliers, and delivered keynote speeches at Frost & Sullivan's annual IT awards, Christiana Care Health System's Focus on Excellence Awards, Doctor's Community Hospital Women's Health Conference and National Cancer Awareness Day events across the US. In 2007, Michael was named Top 40 Under 40 Entrepreneurs in Venture Magazine, and was a Finalist in the 2007 & 2011 Ernst & Young Entrepreneur of the Year program Washington, DC.

Today, Michael is a member of Mindshare, a forum of CEOs from leading early-stage technology companies in Washington, DC. He serves on the Corporate Leadership Council at Children's National Medical Center, and on the Board of Directors of three non-profit organizations. Locally, the Lisner Home (www.lldhhome.org) is a long-term care facility for disadvantaged elderly citizens of our nation's capital. Nationally, the Institute for Interactive Patient Care (www.instituteipc.org) is a research organization studying the clinical efficacy of patient engagement. Internationally, the Daisy Foundation (www.daisyfoundation.org) is an organization dedicated to celebrating excellence in nursing care in over 800 hospitals and healthcare organizations across the world.

Michael has served as an adjunct professor in the MBA program at Georgetown University's McDonough School of Business in Washington, DC. In addition, Michael is a frequent guest lecturer at University of Virginia Law School, the Robert H. Smith Business School – University of Maryland and The Johns Hopkins University Carey Business School.

Michael received a B.A. with honors from the University of Notre Dame and a JD/MBA from Georgetown University. He lives in Chevy Chase, Maryland with his wife Wendy and their two daughters.

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Tony Padilla

Director, Patient Affairs and Volunteer Services, University of California Los Angeles

Tony Padilla has dedicated over 25 years of his career to the delivery of excellent patient experiences. He leads UCLA Health System's efforts in fostering a patient-centered culture through its CICARE philosophy. Mr. Padilla was instrumental in the implementation of CICARE and UCLA's success in raising its hcahps "hospital rating" scores from the 26 percentile in 2007 to the 97 percentile in 2010.

As director of Patient Affairs, Mr. Padilla is responsible for ensuring that CICARE is incorporated in UCLA's leadership practices, service training, employee selection and onboarding processes. He partners with the entire UCLA team on improving the delivery of patient care and ensuring that patients are true partners at each juncture of their experience. Mr. Padilla also oversees UCLA's patient liaison services, patient satisfaction surveys, language assistance, "front door" services, UCLA's patient and family guest house, and a volunteer corp of over 3,000 individuals.

Tony Padilla instructs courses in patient advocacy at UCLA Extension and has served on advisory groups for a number of organizations, including UHC and The Beryl Institute. He earned his B.A. in Psychology from the University of Southern California and his MBA from Pepperdine University.

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Joseph Parambil, MD

Assistant Professor of Medicine, Lerner College of Medicine
Cleveland Clinic

Joseph Parambil, MD, is an Associate Staff Member in the Department of Pulmonary, Allergy and Critical Care Medicine. He is also Assistant Professor of Medicine at Cleveland Clinic's Lerner College of Medicine.

He earned his medical degree from Semmelweis Medical University in Budapest, India. He completed a surgical internship at Frankford Hospital at the Frankford Campus in Philadelphia, Penn. He completed an internal medicine residency at Henry Ford Hospital in Detroit, Mich., as well as a Fellowship in pulmonary and critical care medicine at Mayo Clinic in Rochester, Minn.

He is certified by the American Board of Internal Medicine with additional specialty certification in pulmonary medicine and critical care medicine.

Dr. Parambil is a member of several professional societies, including the American College of Physicians, the American Society of Internal Medicine, American College of Chest Physicians, American Thoracic Society and Pulmonary Hypertension Association.

He has presented a number of times on topics such as disease pathology, connective tissue disorders, and the causes and associations of pulmonary infarctions, among many others. He has also published a number or articles in peer-reviewed journals, as well as having published a number of abstracts and a book chapter on pulmonary hypertension in pregnancy.

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William Peacock, III PE

Chief of Operations
Cleveland Clinic

Bill Peacock joined Cleveland Clinic in 2005 as Executive Director of Facilities Construction and Real Estate. In 2008, he became Executive Director of Operational Support Services and in 2009, Chief of Operations.

During his tenure at Cleveland Clinic, Mr. Peacock has developed strategies and tactics for integrating 2,200 employees across Cleveland Clinic's domestic and international operations. He created more than $1.6 million in savings by developing a single storefront for facilities services. He delivered 3.3 million square feet of new healthcare projects at Cleveland Clinic's main campus, including a state-of-the-art Heart & Vascular Institute, on time and on budget. He led the planning and design coordination efforts for Cleveland Clinic Abu Dhabi, and he developed the team and processes to manage more than $1.2 billion in capital project execution and $265 million in annual operating funds for Cleveland Clinic's Operational Support Services.

Prior to joining Cleveland Clinic, Mr. Peacock served as Commanding Officer at the US Navy Public Works Center in Yokosuka, Japan; Deputy Division Director, Seabee Readiness Division, Chief of Naval Operations Staff in Washington DC; Chief of Staff, 20th Naval Construction Regiment in Gulfport, Miss.; and Commanding Officer, Naval Mobile Construction Battalion SEVENTY FOUR in Gulfport, Miss.

Mr. Peacock has an MS in electrical engineering from Purdue University, West Lafayette, Indiana, and a BS in electrical engineering from the US Naval Academy, Annapolis, Md. He also completed the Advanced Executive Program at the Northwestern University's Kellogg School of Management, Evanston, Ill.

Mr. Peacock is a member of the American Society of Healthcare Executives and the American Society of Healthcare Engineers, and is a board member of the Presidents' Council, Cleveland. He earned a Legion of Merit award and Meritorious Service Medal from the US Department of Defense.



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William Rawn, FAIA

Leed AP, Founding Principal, William Rawn Associates

William Rawn is the founding Principal of William Rawn Associates, Architects, Inc., established in 1983 in Boston. Well-known for its cultural buildings, university buildings, and civic buildings around the country, the firm has won 9 American Institute of Architects (AIA) National Honor Awards in the last 18 years. Major projects include Seiji Ozawa Hall at Tanglewood, the Music Center at Strathmore outside Washington, DC, the Williams College '62 Center for Theatre and Dance, and the United States Courthouse, Cedar Rapids, IA. The firm has worked at many of the nation's top universities and colleges, including Harvard, Yale, Stanford, MIT, Duke, University of Virginia, Johns Hopkins, Williams, Amherst, and Swarthmore.

In 2009, ARCHITECT Magazine ranked William Rawn Associates #1 on its list of the Top 50 architecture firms in the country and, in 2011 the firm was ranked #1 for Sustainability. Design recognition includes the Louis Sullivan Award for Architecture (1995) and two Harleston Parker Medals from the Boston Society of Architects for "the Most Beautiful Building in Boston" (2005, 2010).

William Rawn is a graduate of Yale College, Harvard Law School, and the MIT School of Architecture. Before becoming an architect, Rawn was an attorney at a large Washington D.C. law firm and served as Assistant Chancellor at University of Massachusetts. He has served on the Boston Civic Design Commission since 1989 and is a Fellow of the American Academy of Arts and Sciences. Rawn has served on Visiting Committees for MIT's Department of Architecture (1996 – 2006) and Harvard's Graduate School of Design (2006 – present).

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Monica Reed, MD

Chief Executive Officer, Florida Hospital Celebration Health

Dr. Monica Reed is Senior Vice President and Senior Executive Officer for Florida Hospital – a 2000 bed multicampus hospital in central Florida. Currently Dr. Reed is Administrator/CEO of Florida Hospital Celebration Health. The Nicholson Center, a 50,000 square foot facility dedicated to research and development, innovation and clinician education resides on the Celebration Health campus as well. Dr. Reed also has senior executive responsibilities for Florida Hospital Kissimmee, and is the lead executive for Florida Hospital's Women's Service offerings. In recognition of her accomplishments Dr. Reed has been recognized as one of the nation's Top 25 Minority Executives in Healthcare by Modern Healthcare.

Dr. Reed is an OB-GYN by training and is a graduate of Loma Linda University School of Medicine. An advocate for education she was a member of the Board her alma mater from 2007-2011, and is currently a member of the Valencia Community College Board. She has been on the national stage as a medical news reporter for NBC and ABC affiliates in Alabama and Florida and continues to be an invited presenter for professional and lay audiences.

Formerly Dr. Reed served as Florida Hospital's Chief Medical Officer as well as Associate Director of Florida Hospital's Family Practice Residency program. She authored The Creation Health BREAKTHROUGH, a comprehensive book focused on 8 principles of healthy living in 2007, and is the coauthor of the New Mom's Guide to Life With Baby, (2009) and most recently, The 8 Secrets of A Healthy 100. (2012).

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Tammy Richards

Corporate Director of Clinical Engagement, Intermountain Healthcare

Tammy has responsibility for system-wide strategy and initiative implementation related to Service Excellence and Clinical Education. Ms. Richards has over 30 years of experience in health care systems, working as nurse, educator, consultant, writer and clinical leader. She works closely with the Chief Nursing Officers, Medical Group, SelectHealth and Homecare leaders in implementing the full vision of system-wide collaborative care across the continuum.

She is a member of American Organization of Nurse Executives, Utah Organization of Nurse Leaders, Sigma Theta Tau International/Nu Nu Chapter, American Nurses Association, Utah Nurses Association. Ms. Richards earned her Masters Degree in Nursing Administration from University of Phoenix, her Bachelor's Degree in Nursing from Weber State University and has recently completed an 18-month CNO Leadership Development Fellowship program at Intermountain Healthcare.

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Curtis Rimmerman, MD, MBA

Staff Cardiologist
Cleveland Clinic

Curtis Mark Rimmerman, MD, MBA, is the initial holder of the Gus P. Karos Endowed Chair in Clinical Cardiovascular Medicine. He is a staff cardiologist in the Section of Clinical Cardiology, the Robert and Suzanne Tomsich Department of Cardiovascular Medicine, at the Sydell and Arnold Miller Family Heart & Vascular Institute at Cleveland Clinic and serves as Director of the Cardiovascular Medicine Affiliate Programs. He also serves as the Administrative Director of Outpatient Cardiovascular Medicine. Prior to this he was Medical Director for the Cleveland Clinic Westlake, Lakewood, and Avon Pointe Family Health Centers. He is certified by the American Board of Internal Medicine in Internal Medicine and the subspecialty of Cardiovascular Diseases. He is also certified by the National Board of Echocardiography and the American College of Physician Executives. His specialty interests include clinical cardiology, valvular heart disease, electrocardiography, coronary artery disease, preventive cardiology, echocardiography, and stress echocardiography.

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Mary Linda Rivera, RN, ND

Executive Director, Office of Patient Experience
Cleveland Clinic

As Executive Director, Mary Linda is responsible for the strategic oversight and operations for the Office of Patient Experience at the Cleveland Clinic. Her leadership responsibilities include defining tactics and initiatives to improve the patient experience throughout the Cleveland Clinic Health System across various aspects of the continuum of care. As part of her role, Mary Linda is also responsible for creating partnerships with system leaders to assure coordination and support of all initiatives related to patient experience. Under her leadership, several programs have been developed and implemented that have been proven to positively impact the patient experience and related patient experience measures.

Mary Linda's experience includes more than 20 years as a healthcare executive in the field of home healthcare, with progressing roles of responsibility. In her most recent roles as Executive Vice President and Chief Operations Officer with a large home healthcare organization in Connecticut, then as Chief Operations Officer with a home infusion and home healthcare network in Ohio, she has been continually invested in improving patient outcomes. Her role as Executive Director of the Office of Patient Experience has allowed her to draw on her operational, quality and clinical leadership in this new and evolving role.

Mary Linda recieved a Bachelor's degree in Biology and a Doctor of Nursing from Case Western Reserve University.

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Carol Santalucia, MBA

President, Santalucia Group

Carol Santalucia, President of Santalucia Group, LLC (www.santaluciagroup.net) is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience. After 28 years in various service excellence and leadership roles at Cleveland Clinic, Carol began her own healthcare consulting practice last June. She assists healthcare organizations with service initiatives and training, service recovery, productive communication, employee engagement, leadership development, patient advocacy and navigation, development of patient and family advisory councils, and more.

As a Senior Associate for Leebov Golde & Associates, Carol consults with several hospital systems to provide service excellence training and support to improve the patient experience. Carol is also a part-time faculty member at Cleveland State University where she teaches the Patient Advocacy Certificate Program.

Carol is the Founder and President of the Carmella Rose Women's Health Foundation (www.carmellarose.org), a nonprofit organization that aims to positively impact women's lives by providing resources to help them access quality healthcare and navigate through the healthcare system in Northeast Ohio.

During her tenure at Cleveland Clinic, Carol's professional accomplishments include the development of the Service Excellence and Patient Advocacy Department in the Office of Patient Experience, where she served as Director through June 2011; the design, creation and implementation of the Cleveland Clinic's service recovery model, Respond with H.E.A.R.T.® ; and the development of the former patient navigation program.

Carol received an MBA in Healthcare Administration from Cleveland State University and a BS in Psychology from Denison University.

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Nina Setia

Chief Patient Experience Officer, NYU Langone Medical Center

Nina Setia is the inaugural Chief Patient Experience Officer at NYU Langone Medical Center, one of the nation's premier academic medical centers, comprising three hospitals with more than 1,000 beds and extensive outpatient services. Appointed end of 2011, she was hired to develop, oversee and align strategies to create a world-class experience for patients and families. Her successful track record of formulating strategies to achieve outcomes in service excellence and significant achievement in patient satisfaction is assisting NYU Langone as it strives to create the optimal patient experience.

Nina is a healthcare leader, strategist, and measurement expert, and joined NYU Langone after sixteen years at Hackensack University Medical Center in NJ. As the Administrative Director of Service Excellence, her focus was on total customer satisfaction—including patients, employees, and physicians.

During her career, Nina has presented successful initiatives at four Press Ganey National Conferences and two "What's Right in Healthcare" Studer Group National Conferences. She also recently published an article in the Journal of Nursing Administration on discharge calls and leader rounding on patients, and has contributed to several books including Planetree's Putting Patients First.

Nina received her bachelor's degree in broadcast journalism from Syracuse University and her master's in advertising strategy and communications from Virginia Commonwealth University. She is a member of the American Hospital Association's Society for Healthcare Strategy & Market Development and the American College of Healthcare Executives. She also has a private pilot's license.

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Scott Simon

Correspondent and host of Weekend Edition, NPR

Scott Simon hosts his show, Weekend Edition, Saturday mornings on NPR, which is the most popular weekend radio show in America. He also hosts the PBS show, Backstage With... (which is produced from Cleveland) and is also one of the hosts of Need to Know on PBS. He has interviewed presidents and people on unemployment lines, celebrities, spies, athletes, artists, musicians and kids on playgrounds. He writes books, including the international best-selling novels Pretty Birds and Windy City. His most recent book is the non-fiction, Baby, We Were Meant for Each Other, a book about adoption. He has covered ten wars, from El Salvador to Iraq in Afghanistan, and won every major award in broadcast journalism, including Emmies, DuPonts, and Peabody awards, but is proudest of winning Chicago's Studs Terkel Award. He writes semi-annual pieces for the Wall Street Journal and other publications, and won the James Beard Award for an article he wrote for Gourmet on food in war zones. He is married to Caroline Richard, and they have two daughters, Elise and Paulina Simon.

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Diane Stover-Hopkins

Chief Experience and Marketing Officer, Memorial Health System

Diane Stover-Hopkins, Chief Marketing,Innovation & Experience Officer for Memorial Health System and Elkhart Health System in Indiana. Ms. Stover has been a member of the administrative team at Memorial since 1990. She now directs system wide, advertising, public relations, brand management, web and social media strategy and referral systems. She's leads Innovation Everywhere@ Memorial and is the Chief Operating Officer of the Memorial Venture Center for strategic alliance development. Memorial has created unique alliances with companies such as Best Buy, Dupont, Underwriters Laboratories, Lands End, South Bend Chocolate, Intel, Steelcase, Baxter and others. Prior to accepting her position with Memorial, Ms. Stover managed Marketing Strategy for American Medical International in Alabama at the AMI flagship hospital, Brookwood Medical Center in Birmingham, and West Alabama General Hospital in Tuscaloosa.

A native of Philadelphia, she also served as a Public Information Officer for the U.S. Department of Health and Human Services, Director of Communications for the Medical College of Pennsylvania and Philadelphia YMCA and KYW News Radio also in Philadelphia. Ms. Stover is a graduate of Temple University and was named the Trevor Fisk Young Marketer of the Year in 1996 by the Alliance for Healthcare Strategy and Marketing and the 2010 Professional Excellence Award Honoree of the American Hospital Association Society for Healthcare Strategy and Market Development.

She is a Certified Experience Economy Expert, Certified WOW! Project Guru and Future Shape of the Winner Expert. Ms. Stover is a life long volunteer with the YMCA and is a guest lecturer at Indiana University-South Bend, University of Notre Dame and Saint Mary's College speaking on Marketing Strategy, Building an Innovation Culture and Experience Design Methods. She is also co-author of the book WAKE UP AND SMELL THE INNOVATION with Memorial CEO Phil Newbold available on Amazon.

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David O. Taylor, MD

Department of Cardiovascular Medicine
Cleveland Clinic

David O. Taylor, MD, is a board-certified cardiologist in the Robert and Suzanne Tomsich Department of Cardiovascular Medicine in the Sydell and Arnold Miller Heart & Vascular Institute at Cleveland Clinic and a Professor at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. He is the Director of the Advanced Heart Failure and Transplant Cardiology Fellowship Program.

Doctor Taylor earned his medical degree at the University of New Mexico School of Medicine, Albuquerque. He served a residency in internal medicine at the Medical College of Virginia followed by fellowships in cardiology and heart failure and cardiac transplantation.

Prior to joining Cleveland Clinic in 2001, Dr. Taylor served 10 years at the University of Utah where he was Medical Director of the Cardiac Transplant Program. He was a Professor of Medicine in the Division of Cardiology at the University of Utah Medical Center, receiving five Outstanding Teaching Awards during his tenure there.

Doctor Taylor is President-Elect of the International Society for Heart and Lung Transplantation (ISHLT) and served as the Associate Director for Heart Transplantation for the International Society Transplantation Registry and served on the Board of Directors of the ISHLT from 2000 to 2003. He serves on the editorial board and as a reviewer for many leading journals in his specialty, including Journal of Heart and Lung Transplantation, American Heart Journal and Journal of the American College of Cardiology and is Associate Editor of the prestigious American Journal of Transplantation. His special interests include congestive heart failure, cardiac transplantation, mechanical circulatory support. He resides in the greater Cleveland area with his family and has an office at main campus, Cleveland Clinic.

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Mary Verdi-Fletcher

President and Founding Artistic Director, The Dancing Wheels Company & School

Mary Verdi-Fletcher, President/Founding Artistic Director, has been a pioneering force in the development and success of physically integrated dance for over 30 years. One of the world's first and foremost professional wheelchair dancers, she has worked and studied with such esteemed artists as Donald McKayle, David Rousseve, Dianne McIntyre, Dennis Nahat, Keith Young, Ben Vereen, Christopher Reeve and many others.

Seeing the need for training and career opportunities for dancers of all ability levels, Ms. Verdi-Fletcher created the multi-arts Dancing Wheels School in 1990. Attracting students from around the globe, the school is becoming the worldwide center for physically integrated dance. As an educator, Mary has conducted master classes and lectures and has consulted with notable arts institutions across several continents.

Also a tireless arts administrator and advocate, Mary has helped develop state and national programs for arts and disability service organizations and has worked to help to pass significant pieces of legislation. Her efforts have paved the way for others in their quest for full and equal access. Mary's recent professional affiliations include Executive Committee Member for the Careers in Arts Summit, Program Committee Member for The Association of Performing Arts Presenters Annual Conference, Advisory Board Member for The Arc of Greater Cleveland and Board Member for Ohio Arts Presenters.

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Douglas Voigt, AICP

Director, Urban Design & Planning, Skidmore, Owings & Merrill LLP

Douglas Voigt is a Director with the Chicago office of Skidmore, Owings and Merrill. Together with Philip Enquist, he leads the urban design and planning practice within the firm. Since joining SOM in 1995, Doug has focused on complex urban plans and architectural projects. He is interested in the capacity of urban design to build communities and connect people to one another. Doug's work is distinguished by a passionate appreciation for each project's unique challenges and the need for a comprehensive and innovative response.

Doug balances innovative thinking with a realistic, hands-on process. As a designer and planner, he has worked closely with cities, institutions, and developers across the globe. Although each project has its own story, a common focus on building long-term partnerships with clients and their communities motivates his approach to urban planning. Over the last two decades, he has learned to unite disparate stakeholders under a cohesive vision, transforming abstract ideas into physical realities.

Doug is a strong advocate that the principles of sustainable design underlie every plan. He is a committed to pursuing new ideas to advance the design of mixed-use, pedestrian-oriented communities with accessible public transportation, renewable sources of energy, healthy ecologies, and a balanced approach for development.

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Amy Windover, PhD

Director, Communication Skills Training, Lerner College of Medicine
Cleveland Clinic

Amy Windover is a Clinical Psychologist in the Bariatric and Metabolic Institute at The Cleveland Clinic. She is Director of Communication Skills Training and Assistant Professor of Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. Dr. Windover also participates on the Office of Patient Experience Physician Communication Taskforce dedicated to the training and practice of relationship-centered communication in healthcare.

Dr. Windover earned her PhD from Kent State University and completed health psychology postdoctoral fellowships at Akron General Medical Center and The Cleveland Clinic. Dr. Windover's primary clinical and research interests include bariatric surgery, weight sensitivity, and relationship-centered communication.

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Damian Woetzel

Director, Arts Program, Aspen Institute

Damian Woetzel has taken on multiple roles in arts leadership since retiring in 2008 from a 20-year career as Principal Dancer with New York City Ballet. He is the director of the Aspen Institute Arts Program; the artistic director of the Vail International Dance Festival; the founding director of the Jerome Robbins Foundation's New Essential Works (NEW) Program; and works with Yo-Yo Ma and his Silk Road Connect Program in New York City Public Schools. Mr. Woetzel has served on the Harvard Task Force on the Arts and the Artists Committee of the Kennedy Center Honors.

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Monica Yunus

Opera Singer; Co-founding Director, Sing for Hope

Equally at home in concert, recital or on the operatic stage, Monica Yunus is quickly establishing herself as one of America's most promising young sopranos. She has been called "especially winning" by The New York Times, and commended for her "rich and sensuous voice [that] was utterly captivating," by the Charleston City Paper.

During the 2010 – 2011 season, she once again joined The Metropolitan Opera, singing Alice in the new HD production of Rossini's Le Comte Ory and covered the role of Despina in Così fan tutte. Ms Yunus made her Washington National Opera debut as Oscar in Verdi's Un Ballo in Maschera, and performed in concerts with the Syracuse Symphony.

A frequent voice at The Metropolitan Opera, during the 2009 – 10 season, Ms. Yunus was heard as Novizia in Suor Angelica and Papagena in Die Zauberflöte, as well as making role debuts with companies such as Opera East Texas as Adina in L'Elisir d'Amore, and with Opera Omaha as the Countess in Le nozze di Figaro. She also joined the Spoleto Festival USA singing Baucis in Hadyn's Philemon and Baucis, for which The New York Times praised her "vibrant soprano."

Ms. Yunus is a graduate of The Juilliard School, and is the Co-Founding Director of the Sing for Hope charitable organization, which mobilizes a corps of over 700 professional performing artists (from opera singers to ballet dancers to Broadway performers) in volunteer services to benefit communities in need. For her contributions to the field of arts activism, Ms. Yunus has been honored to give special performances at The United Nations and the Fortune Most Powerful Women Summit, and received a 2009 DOHA 21st Century Leader Award in the category of Outstanding Humanitarian. Born in Chittagong, Bangladesh and raised in New Jersey, Ms. Yunus is the daughter of Nobel Peace Prize Laureate Muhammad Yunus.

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