Call for Speakers and Abstracts

Transforming Healthcare through Empathy and Innovation

MAY 18-21, 2014 Cleveland Convention Center | Cleveland, Ohio

In partnership with:

General Information

About the Summit

The Patient Experience: Empathy + Innovation Summit brings together patient experience leaders, healthcare CEOs, nursing leaders, policy makers and major stakeholders for presentations, debate and candid discussion of key issues that drive patient experience. Attendees will hear how they strive to deliver the best clinical, physical and emotional experience to patients and families.

This year, we are excited to partner with American Hospital Association, American Medical Group Association, Association of Academic Health Centers, Society of Hospital Medicine, University HealthSystem Consortium and Association for Patient Experience. Together, we will bring our collective expertise to make these discussions more robust and ensure that Summit attendees have the opportunity for exposure to the latest ideas, trends and topics, all delivered by industry experts and leaders of the global patient experience movement.

As the world’s largest independent summit exclusively focused on improving the patient experience, the 2013 Patient Experience: Empathy + Innovation Summit attracted more than 850 attendees from 34 states and 30 countries.

Since the first Patient Experience: Empathy + Innovation Summit in 2010, more than 2,400 healthcare leaders from 45 states, 37 countries and 730 healthcare organizations have attended.

For the first time, nursing CNEs will be offered for the majority of the conference. Details will follow once the agenda has been confirmed.

Contact Hours will be Awarded

Cleveland Clinic Enterprise is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Total number of contact hours being awarded will be posted at a later date. Please check back for updates.

Cleveland Convention Center
Cleveland Convention Center


The following downtown hotels are offering discounted group rates for the Summit.

Please mention the Patient Experience Summit when calling to make your reservation. Follow the link below each hotel for online booking.

Where to Stay:

Please note some of the hotels are sold out on Saturday night due to the running of the Cleveland Marathon on Sunday. You may want to consider flying into Cleveland on Sunday morning. The conference does not begin until 12:00 pm. When booking your room, hotels may say the block is full due to no availability on Saturday but there are sufficient rooms Sunday – Tuesday.

The Westin


777 St. Clair Avenue - Cleveland, OH 44114

$169.00 / night
(2 blocks from the Summit)
Bringing new energy to Cleveland after a $64 million dollar transformation, The Westin Cleveland Downtown sits between the convention center and the galleria. The hotel is located within of The Rock & Roll Hall of Fame & Museum, The Indians’ stadium, and East 4th Entertainment District. Our LEED Green Building Certified hotel, is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. Discover renewal with the Westin Heavenly Bed®, Urban Farmer Cleveland Steakhouse, and Starbucks.

Cleveland Marriott Downtown at Key Center


127 Public Square
Cleveland, OH 44114

$169.00 / night
(1 block from the Summit)
Rising 25 stories above the heart of Cleveland’s business district, the Cleveland Marriott Downtown at Key Center is conveniently located within walking distance to the Rock and Roll Hall of Fame and all downtown venues and attractions. Connected to Key Tower, the tallest building between New York and Chicago, the hotel offers breathtaking views of Lake Erie and the city while surrounding guests with comfortable luxury and high-tech amenities – a perfect choice for business travelers, leisure guests and meeting attendees alike.

Holiday Inn Express
629 Euclid Avenue - Cleveland, OH 44114
216.443.1000 | 800.HOLIDAY

$145.00 / night
(4 blocks from the Summit)
The Holiday Inn Express Cleveland Downtown is located in the heart of Downtown Cleveland across the street from the 4th street entertainment and restaurant district with 20 restaurants to suite your every taste. The Hotel is located 4 blocks from the new Cleveland Convention Center. We offer a complimentary full buffet breakfast every day, complimentary high speed wireless internet and a complimentary managers reception Monday – Thursday from 5:30 PM – 7:00 PM offering beer, wine, soft drinks and hors d’oeuvre.

To make reservations call 1-800-Holiday or go online to and click on the Cleveland Downtown location 629 Euclid Ave. In either case, use the group code CCP. We look forward to having you with us.

Wyndham Cleveland at Playhouse Square
1260 Euclid Avenue - Cleveland, OH 44115

$119.00 / night
(12 blocks from the Summit)
Wyndham Shuttle available by reservation. Please reserve upon check in.

The centerpiece of Cleveland’s Theater and Business Districts, the Wyndham Cleveland Hotel at PlayhouseSquare is just steps away from numerous popular area attractions. With luxuriously appointed guest rooms and two levels of meeting space, the Wyndham Cleveland is sure to make you feel like the star of the show!

Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Taxi service is available from the airport for approximately $40.00. Return taxi service can be arranged through your hotel bell desk.

Shuttles will not be provided from the airport or between hotels and the Convention Center.

Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at

Complimentary shuttle service will be provided to and from the Convention Center daily. Please check back for a complete schedule.


Parking is available for $8 per day in the Huntington Garage located at Lakeside and Ontario Avenues and in the Willard Garage located at Lakeside Avenue and East 6th Street. Both are across the street and a short walk from the Convention Center. Parking is also available in the Marriott Garage located on St. Clair Avenue, just east of the hotel.

Additional Information

Please contact conference coordinator
Jamie Belkin Events at 216.932.3448 or

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

I feel inspired to start new conversations about how we can enhance the patient experience.

- 2012 Summit Attendee

As a new manager, it has been an excellent opportunity to learn
the fundamentals of the patient experience.

- 2013 Summit Attendee

…a conference like this inspires us to keep our part in this global reach to make excellent care better for more people everywhere and every day.

- 2013 Summit Attendee

This conference energizes me to communicate more effectively with
the people I work with and the inspiration to not give up.

- 2013 Summit Attendee

Many aspects discussed at this conference will be included in a comprehensive vision and plan to address my organization’s culture and patient experience.

- 2013 Summit Attendee

Will stress to leadership that we will not change culture with half measure:
we must commit and act.

- 2013 Summit Attendee

Thank you for taking the bold move to reframe the patient and family experience and bringing these fabulous experts together for our benefit.

- 2013 Summit Attendee

Hospital CNO panel – these women are rock stars!

- 2013 Summit Attendee

The underlying humor expressed frequently underscored the incredible
human element – essential in empathy and coping skills.

- 2013 Summit Attendee

The CEOs are incredible; such passion, honesty and dedication.

- 2013 Summit Attendee

Having all these experts in panel discussions was great. The entire summit was awesome.

- 2013 Summit Attendee