General Information

Meeting Location

Bank of America Conference Center
InterContinental Hotel
9801 Carnegie Avenue
Cleveland, OH 44106
216.707.4000

Cleveland Clinic Main Campus

Accommodations

The room blocks at both the InterContinental Hotel & Conference Center and the InterContinental Suites Hotel are full.

A block of rooms is available at the Wyndham at Playhouse Square which is a fifteen minute ride to the Conference Center. Please call 800-WYNDHAM or the hotel direct at 216-615-7500 to book a room and refer to PATIENT EXPERIENCE SUMMIT when making reservations to receive a reduced rate of $119.00 plus tax per night. Wyndham will provide a daily shuttle schedule to/from the InterContinental Hotel.

Wyndham Cleveland at Playhouse Square  |   RESERVATIONS
1260 Euclid Avenue Cleveland, OH 44115

Travel and Ground Transportation

Hopkins International Airport (CLE) is a twenty minute drive from the InterContinental Hotel. Taxi service is available from the airport for approximately $40.00. Return taxi service can be arranged through the hotel bell desk.

Parking

Parking is available in the 100th Street Visitor's Parking Garage for a charge of $10 per day. Valet parking is available at the hotel for an additional charge.

Meals

All meals will be held in the Founder's Ballroom in the hotel.

• Welcome and Networking Reception — Sunday, May 19 ~ 5:00pm
• Continental Breakfast — Monday, May 20 and Tuesday, May 21
• Luncheons — Monday, May 20 and Tuesday, May 21
• Dinner Event — Monday, May 20 ~ 6:30pm

Foundations of Healthcare Communication Course

Wednesday, May 22 – Full Day Course for Physicians (MD and DO)
$295.00 includes training, meals and materials

This program is designed to help physicians understand techniques to improve the way they communicate with patients. Improving the way physicians communicate with patients is essential to providing an excellent patient experience. Effective communication impacts patient safety , quality, and is just the "right thing to do." More importantly, communication is what we would want for ourselves or our families if we were on the other side.

With limited time for patient interaction and an increasingly complicated patient population, strong communication skills are essential for physicians in order to have meaningful relationships with their patients. The Cleveland Clinic model of healthcare communication specifically addresses these facets of successful patient-physician relationships and serves as a guide for having conversations with patients. In a small, dynamic setting, participants will learn the model, work in groups to practice skills and develop solutions to their own challenging cases. For more information, please contact Jessica Crow at (216) 445-1045 or crowj@ccf.org

For More Information

Please contact conference coordinator Jamie Belkin Events at 216.932.3448 or jamie@jamiebelkin.com.