2011 Patient Experience: Empathy & Innovation Summit

General Information

Thank you for taking the bold move to reframe the patient and family experience and
bringing these fabulous experts together for our benefit.

Meeting Location

Bank of America Conference Center
InterContinental Hotel
9801 Carnegie Avenue
Cleveland, OH 44106
216.707.4000

Cleveland Clinic Main Campus


Accommodations

The guest room blocks at both the InterContinental Hotel & Conference Center and the InterContinental Suites Hotel are sold out. We apologize for any inconvenience. A block has been set up at:

Hilton Cleveland East / Beachwood
3663 Park East Drive
Beachwood, OH 44122

Please call 216.464.5950 to reserve a room or book online using the code PES at www.clevelandeastbeachwood.hilton.com, the discounted rate is $105.00. A complimentary shuttle service will be available.


Travel and Ground Transportation

Hopkins International Airport (CLE) is a twenty minute drive from the InterContinental Hotel. Taxi service is available from the airport for approximately $40.00. Return taxi service can be arranged through the hotel bell desk.


Parking

Parking is available in the 100th Street Visitor's Parking Garage for a charge of $10 per day. Valet parking is available at the hotel for an additional charge.


Cleveland Clinic Art Collection Tour

Please join us Monday, May 21 at 5:30pm for a guided tour of Cleveland Clinic's Art Collection. The tour will last one hour. Please indicate your interest in the tour during the online registration process.


Healing Services

Complimentary holistic therapies, provided by the Cleveland Clinic Healing Services Team, will be offered at scheduled times during the Summit. Therapies may include light massage, Reiki and Healing Touch™. Please indicate your interest in receiving these therapies during the online registration process.


Meals

All meals will be held in the Founder's Ballroom in the hotel.

  • Welcome and Networking Reception – Sunday, May 20 ~ 5:30pm
  • Continental Breakfast – Monday, May 21 and Tuesday, May 22
  • Luncheons – Monday, May 21 and Tuesday, May 22
  • Dinner Event – Monday, May 21 ~ 6:30pm


For More Information

Please contact conference coordinator Jamie Belkin Events at 216.932.3448 or jamie@jamiebelkin.com