The 3rd Annual Patient Experience: Empathy and Innovation Summit

Patient experience has emerged as a dynamic issue for healthcare CEOs, physicians, and industry leaders. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.

Multidisciplinary Conference

The Patient Experience: Empathy and Innovation Summit is a three-day, multidisciplinary conference devoted to exploring patient experience as a key differentiator essential to the future of healthcare delivery. Click here to see the agenda from the 2nd Annual Patient Experience Summit. The 2012 agenda will be posted soon.

The Summit will feature expert panel discussions about the national patient experience movement, providing participants from all disciplines the opportunity to identify shared challenges and inspire innovative solutions to help transform the patient experience and elevate customer satisfaction as a competitive differentiator.

Top 10 Reasons to Attend the Empathy + Innovation Summit in 2012

1. Engage in a dynamic discussion of patent experience and what it means to the future of healthcare.
2. Collaborate with patient experience experts and obtain practical advice to create an integrated, patient-centered approach at your organization.
3. Identify actionable best practice recommendations for improving patient satisfaction.
4. Evaluate how to best use your organization's patient satisfaction data and patient comments to implement improvement strategies.
5. Network with a community of peers to identify and share creative, sound solutions to common patient experience issues.
6. Learn how to make patient experience a strategic objective in your organization to ensure that patients and families receive the best experience possible.
7. Discover how to align your patient satisfaction improvement efforts with core organizational strategies, including employee engagement and marketing efforts.
8. Judge how different technologies and new media impact patient engagement.
9. Learn about the membership benefits of the Association for Patient Experience.
10. Visit the world-renowned Cleveland Clinic and tour its patient care facilities.