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2012 Summit Summary
Attendees
More than 870 people attended the 2012 Empathy and Innovation Summit. Attendees came from 34 states, 27 countries and 396 hospitals, healthcare systems and businesses.Target Audience
- Patient Experience Stakeholders and Advocates
- Chief Executive Officers
- Chief Experience Officers and Coordinators
- Chief Nursing Officers, Directors and Managers
- Physicians
- Nurses
- Healthcare Executives
- Marketing Directors and Managers
- Caregivers
- Provider Institutions
- Professional Societies
- Quality Customer Service Professionals
- Architects
- Philanthropists
- Third Party Payors
Affiliations – 396 institutions, companies and providers represented
- Akron General Hospital
- Baystate Medical Center
- Bostwick Design Partnership
- Emmi Solutions
- Emory Healthcare
- Excela Health
- Forrester Research
- Francis Payne Bolton School of Nursing
- GE Healthcare
- Genentech
- GetWellNetwork
- Healthstream Research
- Intermountain Health Care
- Janssen Biotech
- Johns Hopkins University
- Johnson & Johnson
- Kaiser Permanente
- Kent State College of Nursing
- Lehigh Valley Health Network
- Maine Medical Center
- MD Anderson Cancer Center
- Medical Mutual of Ohio
- Memorial Sloan Kettering Cancer Center
- North Shore Medical Center
- Novartis
- Ohio State University Medical Center
- Orthopaedic Hospital of Wisconsin
- Press Ganey Associates
- Premier Health Partners
- PricewaterhouseCoopers – Health Research Institute
- ProMedica
- RL Solutions
- Shore Medical
- University Hospitals of Cleveland – Ahuja Medical Center
- University of Michigan
- University of Pittsburgh Medical Center
- University of Toledo Medical Center
- William Beaumont Hospital
"I feel inspired to start new conversations about how we can enhance the patient experience."
"Many aspects discussed at this conference will be included in a comprehensive vision and plan to address my organization's culture and patient experience."
"Propagate the concept of "patient experience" in all that we do; collaborate with physicians to improve communication."