Call for Speakers and Abstracts

Transforming Healthcare through Empathy and Innovation

MAY 18-21, 2014 Cleveland Convention Center | Cleveland, Ohio

In partnership with:

Summit Attendees


More than 850 people attended the 2013 Patient Experience: Empathy + Innovation Summit, and we anticipate many more in 2014. Attendees came from 34 states and 30 countries, representing more than 300 hospitals, healthcare systems and businesses.

The target audience for the Patient Experience: Empathy + Innovation Summit includes the following roles:

  • Patient Experience Stakeholders and Advocates
  • Chief Executive Officers
  • Chief Experience Officers and Coordinators
  • Chief Nursing Officers, Directors and Managers
  • Physicians
  • Nurses
  • Healthcare Executives
  • Marketing Directors and Managers
  • Caregivers
  • Provider Institutions
  • Professional Societies
  • Quality Customer Service Professionals
  • Architects
  • Philanthropists
  • Third Party Payors
  • Patient and Family Advisors and Advocates
Cleveland Convention Center

Our goal for 2014 is to expand the information available and provide both strategic insight as well as tactical advice on how organizations can frame patient experience to drive improvement and differentiation in their organizations.


317 institutions, companies and providers were represented at the 2013 Patient Experience: Empathy + Innovation Summit, including:

  • Abbott Northwestern Hospital
  • Akron General Hospital
  • American Hospital, Koc University School of Medicine
  • American Organization of Nurse Executives
  • Baylor College of Medicine
  • Beacon Health System
  • Beijing Tiantan Hospital
  • Brigham & Women's Hospital
  • Cedar Park Regional Medical Center
  • Cedars- Sinai Health System
  • Children's National Medical Center
  • Cincinnati Children’s Hospital Medical Center
  • Cleveland Clinic Abu Dhabi
  • Community Health Network
  • Dartmouth Hitchcock Medical Center
  • Emmi Solutions
  • Emory Healthcare
  • Fisher-Titus Medical Center
  • Florida Hospital
  • Forrester Research
  • GE Healthcare MR
  • Good Samaritan Hospital
  • Hackensack University Medical Center
  • Harvard Business School
  • Heartland Regional Medical Center
  • Highmark
  • Honduras Medical Center
  • Hospital Albert Einstein
  • Janssen
  • Johns Hopkins Health System
  • King Fahad Medical City
  • Licking Memorial Hospital
  • MaineHealth Community Education Program
  • Massachusetts General Hospital
  • Mayo Clinic
  • Memorial Sloan Kettering Cancer Center
  • Mercy Medical Center
  • Methodist
  • Mount Sinai Medical Center
  • New York Presbyterian Hospital
  • North Shore-LIJ Health System
  • Northwestern Memorial Hospital
  • NSLIJ Long Island Jewish Medical Center
  • NYU Langone Medical Center
  • Ohio University
  • Press Ganey Associates
  • Riverwood Healthcare Center
  • RL Solutions
  • Roswell Park Cancer Institute
  • Samsung Medical Center
  • Scripps Health
  • Shiekh Khalifa Medical City
  • Stony Brook University Hospital
  • SUNY Upstate Medical University
  • Taibah University
  • The Beryl Institute
  • The Brandful Workforce
  • The Children's Hospital of Philadelphia
  • The Johns Hopkins Hospital
  • The Methodist Hospital System
  • The Ohio State University
  • Turkish Ministry of Health
  • UC Davis Health System
  • UCLA Hospital System
  • University Hospitals Case Medical Center
  • University of Maryland Medical Center
  • University of Michigan Health System
  • University of Minnesota
  • University of Rochester Medical Center
  • University of Virginia
  • UPMC
  • Vanderbilt University Medical Center
  • Wyoming Medical Center
  • Yale-New Haven Hospital
  • York Hospital

I feel inspired to start new conversations about how we can enhance the patient experience.

- 2012 Summit Attendee

As a new manager, it has been an excellent opportunity to learn
the fundamentals of the patient experience.

- 2013 Summit Attendee

…a conference like this inspires us to keep our part in this global reach to make excellent care better for more people everywhere and every day.

- 2013 Summit Attendee

This conference energizes me to communicate more effectively with
the people I work with and the inspiration to not give up.

- 2013 Summit Attendee

Many aspects discussed at this conference will be included in a comprehensive vision and plan to address my organization’s culture and patient experience.

- 2013 Summit Attendee

Will stress to leadership that we will not change culture with half measure:
we must commit and act.

- 2013 Summit Attendee

Thank you for taking the bold move to reframe the patient and family experience and bringing these fabulous experts together for our benefit.

- 2013 Summit Attendee

Hospital CNO panel – these women are rock stars!

- 2013 Summit Attendee

The underlying humor expressed frequently underscored the incredible
human element – essential in empathy and coping skills.

- 2013 Summit Attendee

The CEOs are incredible; such passion, honesty and dedication.

- 2013 Summit Attendee

Having all these experts in panel discussions was great. The entire summit was awesome.

- 2013 Summit Attendee