2011 Patient Experience: Empathy & Innovation Summit

Attendees

More than 700 people attended the 2011 Empathy and Innovation Summit. Attendees came from 37 states, 6 countries and 239 hospitals, healthcare systems and businesses.

Target Audience

• Patient Experience Stakeholders
• Customer Service Officers • Chief Executive Officers
• Chief Experience Officers
• Chief Nursing Officers and Directors
• Physicians
• Nurses
• Healthcare Executives and Providers
• Caregivers
• Professional Societies
• Quality Professionals
• Architects
• Philanthropists
• Third Party Payors


Affiliations — 239 institutions, companies and provides represented

• Abbott
• Baystate Medical Center
• Clarian Health
• DesignGroup
• Devenney Group Architects, Ltd
• Disney Institute
• Duke Medical Center
• Emmi Solutions
• Erie County Medical Center
• Francis Payne Bolton School of Nursing
• GE Healthcare
• Gilbane Building Company
• GlaxoSmithKline
• Hamot Medical Center
• Healthstream Research
• Johns Hopkins University
• Johnson & Johnson
• Kaiser Permanente
• KeyBank
• Kindred Hospital
• KishHealth System
• Medical Mutual
• Memorial Hermann Sugarland Hospital
• Mercy Health Partners
• Moses Taylor Hospital
• Ohio State University Medical Center
• Press Ganey Associates
• PricewaterhouseCoopers
• St. Mary Medical Center
• Sunnybrook Health Sciences Centre
• The Nebraska Medical Center
• University Medical Center
• University of Michigan


Specialties

• Administrator
• Architect
• Business Development
• Chief Executive Officer
• Chief Clinical Officer
• Chief Nursing Officer
• Chief Operating Officer
• Clinical Dietitian
• Clinical Manager
• Communications Manager
• Customer Experience Coordinator
• Director Critical Care Operations
• Director of Finance
• Director of Human Resources
• Director of Nursing
• Director of Patient Relations
• Director of Quality Management
• Executive Director
• Human Resource Consultant
• Nurse
• Patient Relations Coordinator
• Patient Safety Officer
• President
• Professor
• Project Manager
• Senior Business Analyst
• Space Planner
• Student
• Vice President of Human Resources